Dispatcher

Description

Build Your Future with Cranney!

At Cranney Home Services, we believe in building more than just careers — we build futures. With a 4.7/5 employee rating and over 3,000 customer reviews, we are proud of our reputation for quality, integrity, and team success.

Why Join Us?

• •Full time schedules: Tuesday-Friday 10:00am-6:00 pm and Saturday's 8:00 am- 4:00 pm. In-Office (must live in MA)
• •Pay: $25-$28 hr.
• •Comprehensive Benefits Package, including:
• •75% Employer-Paid Health Insurance (Family: 59%, Employee & Spouse: 59%, Employee & Child: 59%)
• •50% Employer-Paid Dental Insurance
• •100% Employer-Paid Vision Insurance
• •Company-Paid Life Insurance
• •Short-term and Long-term Disability Coverage
• •Wellness Reimbursement Program
• •Flexible Spending Account (FSA)
• •Employee Assistance Program (EAP)
• •401(k) with 4% Company Match – Fidelity
• •Generous PTO and Sick Leave
• •Paid Major Holidays Off
• •Employee Referral Bonuses
• •Residential Services Only – No Commercial Work
• •Supportive, Family-Like Team Culture

What must be completed:

• •Evaluate customer calls and assign the best technician to each service appointment.
• •Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• •Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• •Update customers throughout the day on the technician’s progress.
• •Manage the whereabouts and needs of every technician in the field.
• •Record the results of each service call and create report summaries for senior management.
• •Interact with clients on the phone, via inbound and outbound calls.
• •Be professional and establish customer rapport, encouraging repeat business.
• •Respond to customer requests, resolving issues and promoting the brand.
• •Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• •Miscellaneous duties as assigned.

How success will be measured:

• •Matching the appropriate technician to every job, both by technician skill set and geography
• •Time keeping for technicians and apprentices.

Requirements

• •Proven track record in customer service.
• •IT competent; good typist and proficient with phone systems.
• •Highly organized with exceptional follow-through abilities.
• •Strong verbal and written communications.
• •Ability to build trust, diffuse conflict and hold others accountable.
• •Engaging personality that blends well with a fast-paced, goal-driven environment.
• •Competitive individual contributor who also loves to win as a team.
• •Highly motivated, flexible and have a great attitude on life.
• •Knowledge of the construction industry including HVAC, Plumbing and Electrical is a plus

At Cranney Home Services you will be appreciated by your team, our customers, and have a direct impact on the success of the entire organization. If you’re interested in considering a new opportunity, please apply here today!

Cranney Home Services is an equal employment opportunity and affirmative action employer.