Dispatcher

About Nevoya:

Nevoya is North America's leading next-generation electric trucking carrier, transforming logistics through AI-native operations and relentless customer focus. The company builds and uses proprietary technology to deliver zero-emissions carrier services to Fortune 500 shippers with superior economics and service to legacy diesel operators. The company has operations in California and Texas, and is backed by globally-renowned investors including Lowercarbon Capital.

• About The Role :
• Nevoya is seeking a skilled Dispatcher to coordinate loads, manage schedules, and support operational efficiency across our electric trucking fleet. In this role you will be managing real-time freight operations while resolving the majority of issues independently and escalating only when necessary. The ideal candidate thrives in a fast-paced, detail-oriented environment, communicates effectively with drivers, brokers, and vendors, and can quickly adapt to policy and process changes. Dispatchers at Nevoya are problem-solvers who ensure shipments move on time, compliance is maintained, and customers receive excellent service.

Shift:

Monday - Friday (Night Shift): 8pm–4am

This role is hybrid in Perris, CA.

What You'll Do :

Assign and coordinate loads to drivers, ensuring on-time pickup and delivery

Communicate with drivers to manage schedules, provide route updates, and troubleshoot issues

Liaise with brokers and vendors to ensure smooth shipment flow

Maintain accurate and timely updates in our dispatch systems

Monitor and ensure Hours of Service compliance for all assigned drivers

Manage EV charge planning to prevent delays in delivery schedules

Reprioritize workloads in real time based on emergent events, guided by established policies

Support other dispatchers with task delegation and provide operational guidance

Coordinate with Senior Dispatchers on escalated issues or operational improvements

Track and report on KPIs including on-time rates, empty miles percentage, and compliance scores

Success in this role will be measured against the following operational targets :

On-Time Pickup & Delivery Rate: 90% or higher

Load Assignment Turnaround: 30 minutes or less from load availability

Driver Communication Response Time: 5 minutes or less

Hours of Service (HOS) Compliance: 98% or higher

Empty Miles Percentage: 15% or lower

TMS Software Update Accuracy: 95% or higher

EV Charge Management: 95% or more trips without charging delays

Qualifications:

3+ years of logistics experience, preferably in a dispatch or customer service capacity

Intermediate IT proficiency and comfort with logistics technology platforms

Working knowledge of freight industry standards and processes

Strong written and verbal communication skills in English

Proven ability to unjam operational issues and resolve problems independently in real time

Adaptability to process and policy changes in a fast-moving environment

College degree preferred

Preferred:

Prior EV fleet or sustainable transportation dispatch experience

Familiarity with dispatch/tracking platforms

Experience coordinating across multiple time zones

At Nevoya, we believe diverse teams build better solutions.

We are proud to be an equal opportunity employer and are committed to creating an inclusive and welcoming environment for all employees. We consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.

If you're excited about our mission but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or another role.

If you have any other questions please email our Recruiting Team directly @ [email protected]