Dispatcher

Description

• Position Summary and Responsibilities:
• Pay: $41,000-$65,000/yr
• Hours: Full Time

• The primary job responsibility of the Dispatcher/Customer Service Agent is to:
• •receive, prioritize, coordinate and dispatch NORCAL Ambulance calls for service for ALS, BLS and CCT crews in a swift and proper manner using our Communications Center Dispatch Software.
• •Requests will be taken from: hospitals, clinics, medical assistance companies, flight teams or related entities.
• •Dispatcher/Customer Service Agent will then coordinate the transportation request and send to the most appropriate unit based on: unit availability, unit location, travel time, etc.
• •He/she shall be responsible for: dispatching and call taking for NORCAL Ambulance crews to both the emergency and interfacility setting, including emergency and private callers.
• •The Dispatcher will operate tracking, radio or cell phone communication equipment to monitor the status of field personnel and units.
• •The dispatcher will perform other related tasks and duties as assigned by the departmental leadership.

Primary Daily Duties:

The Dispatcher/Customer Service Agent may be assigned to one or more duties. These duties include, but are not limited to the following:

• •Receive and prioritize all incoming requests for dispatch.
• •Efficiently dispatch units to emergency and non-emergency calls in a timely manner.
• •Demonstrate the ability to make accurate moment-to-moment decision making in regard to the dispatch of emergency and non-emergency vehicles.
• •Effectively triage all incoming requests for service and sends the appropriate unit according to Northwest Ambulance policy and procedure.
• •Obtain required information from party requesting medical transport.
• •Maintain professional telecommunication contact with field units and other agencies.
• •Demonstrate the ability to effectively use the dispatch paging system, iPhone, land lines, and all portable or mounted radios; troubleshoots problems including mechanical/equipment problems and contact the operations manager as appropriate.
• •Participate in required training programs.
• •Perform basic data entry.
• •Provide excellent customer service to all callers and crew members.

#Dispatch1

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required:

• •Excellent ability to communicate and work cohesively with EMT’s, RN’s and Administration.
• •Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers.
• •Computer competency including proficiency with Microsoft Suite, Google Docs, and current Dispatch Software.
• •Ability to consistently deliver outstanding customer service to all internal and external customers.
• •Highly dependable and able to meet internal deadlines consistently.
• •Strong organization skills and attention to detail.
• •Flexible and adaptable, willing and able to adjust to rapidly changing priorities.
• •Ability to work independently as well as in groups.
• •Ability to maintain a professional manner and appearance at all times.
• •One year of EMS and/or dispatch related experience and/or training preferred.
• •Knowledge of Northern California geography.
• •Able to function in a high-stress environment where the work goes from minimal to overload within moments.
• •Must act in a mature, courteous, and decisive nature in order to provide maximum customer service