Dispatcher

Astar Heating and Air Conditioning is growing, and we’re looking for an experienced Dispatcher who knows how to keep a busy service operation organized, communicate clearly with customers and technicians, and help make sure every customer gets the service they need.

As a Sila Services Company , Astar is part of one of the fastest-growing home services organizations in the country. Our success comes from hiring motivated people who care about helping others, providing exceptional customer service and giving our team members opportunities to grow.

We’re looking for someone who is organized, dependable, professional and comfortable working in a fast-paced environment. If you enjoy solving problems, coordinating people and making sure the day runs smoothly, we want to talk to you.

Come grow with us!

What You’ll Do

Schedule and dispatch service calls efficiently based on customer needs and technician availability

Communicate with customers to schedule appointments and provide updates

Coordinate daily schedules and routes for field technicians

Monitor technician schedules and make adjustments throughout the day as needed

Communicate with technicians regarding job details, customer needs and schedule changes

Handle customer questions and concerns professionally and promptly

Help prioritize emergency and time-sensitive service calls

Keep customers informed about technician arrival times and appointment changes

Maintain accurate customer and job information in the company’s systems

Work closely with the service and management teams to keep operations running smoothly

Identify scheduling conflicts and find solutions quickly

Provide a positive customer experience from the initial call through completion of the service

Maintain a professional, helpful and solution-focused attitude in a fast-paced environment

What We’re Looking For

Previous dispatch, scheduling, customer service or home services experience preferred

HVAC, plumbing or other home services industry experience is a plus

Strong organizational and multitasking skills

Excellent communication and customer service skills

Comfortable handling multiple phone calls, technicians and customer needs at the same time

Strong attention to detail

Ability to remain calm and professional in a fast-paced environment

Strong problem-solving skills and the ability to think on your feet

Comfortable using computers and learning scheduling and dispatch software

Dependable, professional and ready to be part of a team

A positive attitude and willingness to learn

Ability to work effectively with both customers and field technicians

Why Astar Heating and Air Conditioning?

Competitive pay: $25 - $30/hour with weekly pay!

Performance-based earning opportunities

Year-round work

401(k) with profit sharing

Medical, dental and vision insurance

Company-paid short-term disability insurance

Company-paid life insurance

Company-paid long-term disability insurance

Paid holidays

Paid time off (PTO)

Parental leave

Tuition reimbursement

Special deals and discounts on a variety of services and entertainment

Family and friends discounts on services

Yearly performance reviews

Training and development

Opportunities for advancement

A team that supports you and your growth

Astar Heating and Air Conditioning, a Sila Services Company , is committed to providing exceptional HVAC and plumbing service while creating a workplace where motivated people can build rewarding careers.

If you’re organized, customer-focused and enjoy being the person who keeps everything moving, this could be the opportunity you’ve been looking for.

Come join Astar Heating and Air Conditioning and grow with us!