Dispatcher

Dispatcher

Jones Services – Goshen, NY

Great dispatchers do more than fill a schedule. They keep technicians productive, customers informed, and the entire service operation moving.

Jones Services is looking for a Dispatcher to join our team in Goshen, NY. This is a fast-paced role where you’ll coordinate our field technicians throughout the day, prioritize incoming service needs, adjust schedules when things change, and help make sure we’re putting the right technician in front of the right customer at the right time.

If you’re highly organized, comfortable making decisions, and can stay calm when the schedule changes unexpectedly, this could be a great opportunity for you.

What You’ll Do

Manage and continuously monitor the daily dispatch board for HVAC, plumbing, and electrical service technicians

Dispatch technicians to service calls based on skill set, location, availability, priority, and customer needs

Maintain an efficient schedule that helps maximize technician productivity and minimizes unnecessary drive time

Monitor technician progress throughout the day and proactively adjust the schedule when jobs run long, cancellations occur, or emergency calls come in

Communicate clearly with technicians regarding schedules, job information, changes, and next assignments

Work closely with Customer Service Representatives to coordinate newly booked calls and scheduling needs

Keep customers informed of technician arrival windows, delays, or changes to their appointments

Identify open schedule capacity and work with the team to help fill available appointment opportunities

Prioritize urgent service needs while balancing previously scheduled customers

Review upcoming calls to ensure technicians are appropriately matched to the work being performed

Maintain accurate customer, technician, and appointment information in the scheduling system

Follow up with technicians when additional information, job status updates, or next-step decisions are needed

Help ensure completed calls are properly closed out and technicians are ready for their next assignment

Communicate scheduling challenges, capacity concerns, and service issues to leadership

Partner with field leadership and customer service to help provide an outstanding experience from the initial call through completion of service

Remain flexible and solution-oriented as priorities change throughout the day

What We’re Looking For

Previous dispatching, scheduling, customer service, call center, or service coordination experience preferred

Experience dispatching technicians in HVAC, plumbing, electrical, home services, or another field-service environment is strongly preferred

Strong organizational and time-management skills

Ability to make decisions quickly while balancing multiple priorities

Comfortable managing a high volume of activity in a fast-paced environment

Strong verbal and written communication skills

Confident communicating with both customers and field technicians

Ability to remain calm and professional when schedules change or problems arise

Strong attention to detail and commitment to maintaining accurate information

Ability to anticipate problems instead of waiting for them to happen

Team-oriented mindset with a willingness to communicate and collaborate across departments

Experience with ServiceTitan or another field-service management platform is a plus

What Makes a Great Jones Services Dispatcher?

You don’t simply wait for someone to tell you what to do next.

You’re watching the schedule, anticipating where problems may occur, communicating before someone has to ask, and constantly looking for the best way to keep the day moving.

You understand that an open technician slot can mean a missed opportunity, a poorly matched call can hurt both the technician and the customer experience, and a lack of communication can quickly create frustration.

Successful Dispatchers take ownership of the board and treat the success of the service day as their responsibility.

Why Join Jones Services?

At Jones Services, our focus is on providing a best-in-class workplace while delivering world-class service to our customers.

Comprehensive Benefits: Medical, dental, and vision coverage to help protect you and your family.

401(k) with Company Match: Build toward your long-term financial goals with company-supported retirement savings.

Paid Time Off & Paid Holidays: Take time away from work to recharge and enjoy life outside of the office.

Training & Development: We believe in developing our people and providing opportunities to build new skills and grow professionally.

Career Growth: As our organization continues to grow, strong performers have opportunities to take on additional responsibility and advance their careers.

Supportive Team Environment: Work alongside customer service, field leadership, technicians, and other team members focused on helping one another succeed.

About Jones Services

Jones Services provides heating, cooling, plumbing, and electrical services to homeowners throughout the Hudson Valley and surrounding communities.

Our customers depend on us when something in their home isn’t working, and our Dispatch team plays a critical role in making sure help gets to them efficiently.

If you’re organized, proactive, comfortable making decisions, and enjoy being at the center of a fast-moving operation, we want to hear from you.

Apply today to join Jones Services as a Dispatcher.