Dispatcher (Part-Time)

About the Position

We are looking for upbeat and dedicated team members to help us establish a world-class guest experience for all Golden State Warriors and Valkyries games, and Chase Center concerts and events. As a Guest Experiences Command Center Dispatcher you will help provide unforgettable experiences to all of our guests and Team Members, while collaborating to resolve issues that may arise in the arena by fielding calls and responding appropriately.

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a part time role based onsite in San Francisco, CA.

Key Responsibilities

Monitor, input, and dispatch incidents as they appear in VenueAware via radio calls, phone calls, and text

Serve as liaison for positive resolutions of customer issues by providing guests and Team Members with excellent customer service to better enhance their event day experience

Create and populate event reports to help record guest related incidents, including injuries, illness, and inappropriate behavior

Address problems and requests by transmitting information to the proper departments

Prioritize radio calls according to urgency and importance

Use radio communication to send Team Members to appropriate locations

Follow up with supervisors to assist with Team Member and/or building related needs

Receive emergency and non-emergency calls and record significant information

In the event of an emergency, assists in evacuating the arena, while maintaining a calm, professional manner

Maintain logs and records of radio calls, activities, and other information

Serve as the sole Guest Experiences Team Member in the command center for majority of Chase Center events (This role works directly with representatives from internal and external agencies)

Maintain thorough knowledge of the building including front of house and back of house areas

Other duties as assigned

Required Experience & Skills

A minimum of 2 years of related work experience

Strong interpersonal skills, customer service orientation and ability to work effectively both independently and on a team

Ability to work with a diverse group of co-workers and develop strong working relationships across all departments

Strong detail orientation, outstanding work ethic and problem solving

Strong written and verbal communication; Ability to convey complex information clearly and effectively

Ability to remain professional, calm, and courteous in a fast-paced environment, including during emergencies

Ability to adhere to proper uniform and grooming standards as defined by Chase Center management

Reliable form of transportation

Physical Demands

Ability to lift/carry/push/pull up to 30 lbs.

Ability to stand/walk for long periods of time

Note: This position may require you to sit or stand for long periods of time

Time Commitment

Ability to work non-traditional hours according to the Warriors and Valkyries home game schedule Chase Center events and Thrive City events (i.e., days, evenings, nights, weekends, and holidays year-round)

Typical game night shifts are 4:30pm - 11:00pm

Typical concert shifts are approximately 6+ hours in length

Work schedules will vary from week to week along with scheduled events. Part-time employees will not be scheduled for every event as scheduling is based on the needs of the department

Compensation

$24.00 Per Hour

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

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