Dispatcher - Southwest

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position responsible for receiving and dispatching all requests for assistance or service provided by area of assignment.

The Dispatcher will assist in the organization and coordinating the Patient Escorts/Transporters throughout the Southwest hospital. Will have additional duties such as assisting in Patient Transporting.

• FT, Days, 7:00 am - 7:30 pm
• Every Sat and Sun, plus an additional weekday

• Memorial Hermann Southwest
• 7600 Beechnut St, Houston, TX 77074

Job Description

Minimum Qualifications

Education: High school graduate or GED.

Licenses/Certifications: For security dispatchers ability to be registered with the Texas Private Security Board within 14 days of hire date.

Experience / Knowledge / Skills:

One (1) year experience as a dispatcher/scheduler.

Ability to effectively communicate and follow oral and written instructions.

Basic computer skills required.

Principal Accountabilities

Disseminates information received via telephone, radio, from persons, alarms or as observed on CCTV.

Prioritizes and assigns calls according to the urgency of the call and the expertise of the personnel available.

Maintains computerized logs and records, produces spreadsheets and reports as necessary.

Ensures safe care to patients, adhering to policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.

Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.

Other duties as assigned.