District Training Store Manager

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The District Training Store Manager (DTSM) plays a critical role in cultivating a culture of excellence in their District. The DTSM has ownership and oversight of the Front Store Management talent pipeline, including Store Manager-in-Training (SMIT) recruiting, interviews, and hiring recommendations, training and development oversight of SMITs across their District, and assessing SMIT readiness to operate independently as a Store Manager (promotion readiness). A subject matter expert, the DTSM mentors SMITs as well as peer Store Managers in the District. The DTSM is responsible for following up on SMD class completion within district, reviewing SMIT progression through SMIT program, monitoring and following up on SMIT training progress, and providing initial training and ongoing support to SMIT coaches. A working Store Manager themselves, the DTSM consistently exhibits best practices when working within their store, including effective communication with their store team, providing appropriate support for all departments, ensuring scheduling to needs of the business to drive colleague and customer satisfaction, and staying accountable to their home store performance, and other required activities. A role model for all, the DTSM also demonstrates our Heart At Work behaviors and sets the bar for other Store Managers by their example. Beyond standard Store Manager duties, the DTSM is responsible for leading District training and development and supporting the FS DL with:

Oversight of the SMIT Program

o Conducts bi-weekly reviews of all SMIT progress with SMIT Coaches

o Helps support FS SMD class completion within district Joins a weekly touchbase with FS DL to review SMIT progress and District action items

o Actively assesses and develops SMIT coaches to ensure appropriate SMIT support and guidance throughout program

o Attends weekly District calls to provide training completion updates

o Communicates daily/weekly with their store team, SMIT Coaches, and Store Managers to inform about District priorities and goals; teaches Store Managers and SMITs about innovative programs coming to the District in-person and/or via phone

o In the normal course of observations, advocates for Store Managers and SMITs by providing additional ad hoc feedback, coaching, and support to Front Store teams where needed, and providing visibility to the FS DL of any perceived performance gaps for these colleagues

Mentoring and Development of SMITs

o Conducts weekly check-ins with all SMITs

o Provides continuous interactions with leaders to support SMIT Key Learning Experiences (KLEs), with the responsibility for the success of these operational components that enhance the SMIT training experience in the District

o As needed, travels the District and conducts observations or “store visits” to provide mentorship, in-the-moment coaching, and feedback to aid in SMIT development and engagement

o Collects, interprets, and acts on feedback from Store Managers and SMIT Coaches

Supporting the FS DL with select market needs including but not limited to:

o Collaborates with training support partners to ensure on-time completion of FS new hire and district compliance training

o Improves District-level front store performance measures (e.g., CFR, CRS, Sales, myTeamCare) by supporting FS DL with coaching Store Managers for improvement in these areas

Primary Job Duties & Responsibilities:

1. People Leadership, Management & Development – 30%

Partner with the FS DL to assess market talent trends/needs, identify and evaluate SMIT Coaches, and develop plans that support the District talent strategy

Support FS DL with selection, hiring, development, and/or termination of SMITs, including ensuring successful completion of SMIT program in allotted time, sound assessment of SMIT ability to independently manage a store, and recommendations for promotion to Store Manager role

As needed, travel the District to observe SMIT Coaches and SMITs and provide in-the-moment coaching; collect District-wide feedback from Store Managers on SMIT performance; interpret and deliver feedback and recognition, including targeted coaching and counseling support as needed

Communicate weekly with SMITs to cascade information relevant to them surrounding district priorities and goals

Serve as a leader and resource for the home store team, with end-to-end oversight of recruiting, staffing, hiring, training, development, performance management, and as needed, termination, for home store colleagues

2. Business / Financial Planning – 10%

Actively review business reports to derive insights into front store performance

Create and facilitate store action plans

Build profitable FS business and sales growth through training and operational excellence

Perform root cause analysis as needed to address training or business opportunities

3. Operations -30%

Home Store

Complete all operational tasks required of a Store Manager (e.g., merchandising, register operations, oversee inventory execution, compliance, and sales-driving business operations)

Execute required Front Store compliance policies and Front Store SOPs (Standard Operating Procedures)

Ensure healthy and effective business operations, including maintenance of store standards, stewardship of P&L, etc.

District-Level

Oversee the timely and successful completion of new hire and/or role-specific training plans for colleagues across the District by regularly sharing reporting and topical market updates

Assist FS DL with follow-up and training/coaching needs

4. Customer Service – 30%

Complete all customer service duties required of a Store Manager, i.e.

o Lead the store team to provide differentiated customer service

o Provide tailored, market-differentiated store offerings

o Support wellness services (e.g., immunizations and Health Hub services)

o Support customer complaint resolution

o Ensure closing the loop of feedback with customers in myCustomer connection for home store; supporting SM peers in District with appropriate use of mCC

Follow-up with Store Managers and SMITs on feedback received via myCustomer Connection

Essential Qualifications, Essential Functions & Preferred Qualifications:

Essential Qualifications and Functions:

Knowledge of:

Retail and/or Healthcare industry

CVS systems (SMART, mCC, CC, myReports, WorkDay, etc.)

Performance Management

MyStore Health metrics

Skill In:

Training & Development

Results Orientation

Colleague Engagement

Team Building

Talent Coaching and Development

Active Listening

Customer and Community Engagement

Consumer Behavior

Negotiation and Conflict Resolution

Emotional Intelligence

Time Management

Digital Literacy

Essential Qualifications and Functions:

Must be 18 years of age

1+ years in Store Manager role with CVS Health or equivalent retail leadership experience

High school diploma or general equivalent development (GED) required

Regular and predictable attendance, including nights, weekends, and holidays

Work flexible 45 hours/week schedules including early morning and evening shifts according to store needs and operating hours; two closing shifts per week and four weekend shifts per month are required at a minimum

o Examples:

▪ Store Manager is scheduled consistently four Saturday OR Sunday shifts each month equating to working a total of four weekend shifts per month

▪ Store Manager is scheduled a Saturday and Sunday shift in the