DMV - Customer Service Agent

Agency

Dept of Transportation

Division

Division of Motor Vehicles

Job Classification Title

Administrative Specialist II (S)

Position Number

60030063

Grade

NC09

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

The Customer Service Agent position is based at the DMV Customer Contact Center in Bladen County, NC. In order to provide the best customer service to our customers, the selected candidate will need to obtain knowledge in the following areas:

• •Vehicle Titling
• •Vehicle Licensing
• •Driver License Services
• •Liability Insurance
• •Safety / Emissions Inspections

The DMV Customer Contact Center is a fast-paced, performance-based call center environment responding to inquiries via telephone as well as email. The selected candidate will provide assistance to customers with resolving complex and/or unresolved situations by using automated voice processing equipment, provide comprehensive and detailed information, as well as preparing necessary reports. This position follows best practices in accordance with NC DMV rules and regulations and the Privacy Protection Act.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC09 $41,206 - $72,113

Management prefers applicants with the following:

• •Experience analyzing, interpreting, and/or evaluating information or data.
• •Experience completing and maintaining records and reports.
• •Experience explaining policy, procedure, rules, regulations and/or laws to a diverse clientele.
• •Experience with customer service by phone and/or in person with diverse clientele.
• •Experience in Microsoft applications and/or mainframe databases.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience.

In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tina Louise Corprew

Email:

DOT-WorkdayJobRecruitment@ncdot.gov