Document Production Associate Sr.

Job duties

• •(* denotes an “essential function”)
• •​ *Perform document production work according to established policies and procedures
• •*Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
• •*Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• •*Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
• •*Assist with coordination of document production services, preparation, intake, and workflow within team
• •*Troubleshoot more complex software or hardware problems
• •*Utilize appropriate logs and/or tracking software for all assigned work
• •*Meet contracted deadlines for accepting, completing, and delivering all work
• •*Communicate with peers, supervisor or client on job or deadline issues
• •Help foster a proactive environment of continuous service enhancement and relationship building with the client
• •Handle sensitive and/or confidential documents and information
• •Perform Quality Assurance on work of others
• •Train more junior staff members
• •Assist peer teams with proofreading, design or other document production and preparation, as needed
• •Complete other tasks and assignments as assigned by management
• •Interact with clients in person, over the phone or electronically
• •Adhere to Williams Lea policies in addition to client site policies
• •Use equipment and supplies in a cost-efficient manner

Job qualifications

• •Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
• •Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• •Document production, word processing experience preferred
• •Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• •Adept with other software programs for editing and/or creating documents
• •Knowledge of a legal timekeeping or job tracking system is preferred
• •Ability to work in a fast-paced, team environment, working both independently and collaboratively
• •Ability to prioritize work, balance projects and meet deadlines in a timely manner
• •Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• •Ability to handle sensitive and/or confidential documents and information
• •Ability to make independent decisions that conform to business needs and policy
• •Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
• •Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
• •Must be self-motivated with positive can-do attitude
• •Proven customer service skills are required to create, maintain and enhance customer relationships
• •Must be able to interact effectively with multi-functional and diverse backgrounds

Statement of other duties

This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions

Working conditions

• •Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site
• •Ability to work overtime as needed
• •Work is performed in a professional work environment
• •Professional attire required
• •Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies
• •Must be able to work sitting down all or most of the time