Doorman

REQ12057 Doorman (Open)

POSITION SUMMARY:

The Doorman is responsible for delivering a quality customer service experience and enhancing guest satisfaction by acknowledging, welcoming, bids farewell, and greets with a smile all guests and visitors of the Hotel.

PRIMARY RESPONSIBILITIES:

• •Provides prompt, efficient, and professional customer service to guests of City of Dreams Mediterranean by ensuring all guests are addressed in a polite and courteous manner as they enter and exit the hotel by maintaining all set standards
• •Posts in designated lobby position to ensure readiness to assist the guests
• •Assists with guest luggage, open/closing of car / hotel doors, and valet parking upon arrival and departure
• •Handles guest requests / inquiries in a professional and helpful manner
• •Ensures smooth arrival and welcomes all guests with a smile
• •Ensures that all guest’s luggage is retrieved from vehicle in a timely and efficient manner and transferred to the Bell Desk for appropriate labelling, ensuring seamless delivery to the guestroom
• •Directs traffic at the porte-cochere and assists with valet parking when appropriate
• •Maintains product knowledge of events and facilities of City of Dreams Mediterranean, including gaming, spa, recreation, food & beverage and entertainment, ensuring guests receive accurate, timely information and advice
• •Builds relationships with guests to gain loyalty by promoting positive guest relations and guest preferences
• •Maintains the City of Dreams Mediterranean driveway, ensuring that a safe and orderly environment is always maintained
• •Attends scheduled employee training and periodic reviews on generic hotel and departmental specific responsibilities
• •Adheres to all Company policies and procedures
• •Ensures work area is always clean and neat including the proper maintenance of all equipment needed to perform daily tasks, reporting of malfunctioning or maintenance deficiencies to appropriate area
• •Maintains the highest standard of professionalism, ethics, and attitude toward guests and colleagues.
• •Performs other reasonable job duties as assigned by supervisors from time to time

KEY PERFORMANCE INDICATORS:

• •Excellent knowledge of all products and services offered by City of Dreams Mediterranean
• •Continuous progress of Technical Skills
• •Positive Customer Feedback

QUALIFICATIONS:

Experience

Minimum 1 year of experience as a Doorman/ Door Attendant or similar in the Hotel Industry

Education

High school diploma or equivalent professional training

Skills / Competencies

• •Excellent interpersonal and customer service skills
• •Professional written communication skills
• •Excellent command of Greek and English

PERSONAL COMPETENCIES:

• •Achieves agreed objectives and accepts accountability for results
• •Displays a high commitment to delivering results
• •Leads others to achieve business objectives
• •Communicates effectively
• •Displays the highest level of integrity
• •Ability to maintain discretion
• •Self-motivated
• •Approachable