Dutch-Speaking Customer Advisor – Telecommunications

We are partnering with a leading international customer experience provider to recruit Dutch-speaking Customer Advisors for a major telecommunications project in Rabat, Morocco.

In this role, you will support customers via phone and email, helping with general enquiries, technical troubleshooting, complaints, and product-related questions. You will also identify customer needs and recommend relevant products and services, combining excellent customer support with a commercial approach.

### Your Role

• •Handle customer enquiries via phone and email
• •Provide professional and customer-focused support
• •Troubleshoot technical issues and guide customers towards effective solutions
• •Handle complaints professionally and work towards satisfactory resolutions
• •Identify customer needs and recommend relevant products and services
• •Support sales and cross-selling activities when appropriate
• •Maintain accurate documentation of customer interactions
• •Follow established support procedures and quality standards
• •Deliver a positive customer experience while meeting performance objectives
• •Work effectively within an international and multicultural customer service environment

### Your Qualifications

• •Dutch at B2/C1 level or higher
• •English skills are considered an advantage
• •Strong communication and interpersonal skills
• •Customer-focused mindset with good problem-solving abilities
• •Comfortable providing technical troubleshooting
• •Confident handling customer complaints and challenging situations
• •Commercial mindset and comfortable identifying relevant sales opportunities
• •Good computer skills and ability to maintain accurate documentation
• •Previous experience in customer service, technical support, sales, or a call centre is an advantage but not mandatory
• •Education or previous professional experience is preferred but not mandatory
• •Currently based in Morocco or willing to relocate to Rabat
• •Valid right to work in Morocco required, as visa sponsorship is not provided

### The Offer

• •Indefinite employment contract
• •6-month probation period
• •44-hour working week
• •Rotational shifts between 09:00 and 22:00 Monday to Friday, and 09:00 to 19:00 on Saturdays
• •4 weeks of initial training, Monday to Friday from 08:00 to 17:00
• •Performance-based bonus and additional sales incentives
• •Meal allowance based on days worked
• •Health insurance
• •Access to a professional learning platform
• •Employee transportation within the Rabat, Salé, and Temara areas for eligible shifts and routes after training
• •Position starts on-site in Rabat, with the possibility of remote work after the first 6 months based on performance
• •Opportunity to develop experience across customer service, technical support, and sales
• •International and multicultural working environment