Dutch Wonderland Inn Food and Beverage Lead Supervisor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide.

While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

The Lead Food and Beverage Supervisor will have a thorough knowledge of Dutch Wonderland Inn operations along with the associated food and beverage standards. This person will be efficient, effective and possess an excellent ability to coach, train, and maintain a team-centric environment

We are currently looking for a:

Dutch Wonderland Inn Food and Beverage Lead Supervisor

Roles & Responsibilities:

Roles & Responsibilities :

Supervisory Duties:

Supervise the daily operations of the restaurant team and any other assigned departments

Act as an approachable mentor and coach to all assigned team members

Ensures professional staff appearance and uniform compliance

Become knowledgeable of all restaurant positions, including food prep, dining service, bar service, and banquet service; Steps in to perform any of these duties, when needed

Participate in all aspects of supervision of assigned employees, including hiring, orientation , training, performance coaching, and discipline

Ensure that all required meal and other breaks are being given in accordance with PA law

Assist with team scheduling and timekeeping activities

Departmental Duties:

Delight each guest by delivering exceptional customer service, listening attentively and promptly responding to their requests and complaints

Ensure the enforcement and compliance of all company, state, local, and other policies and procedures

Responsible for ensuring cleanliness, sanitation, and safety of the restaurant

Strictly abide by standards set forth by ServSafe , state and local regulations, company policy, and other food regulatory standards that may apply at the Dutch Wonderland Inn.

Become knowledgeable of all point of sales (POS) systems and how to accurately utilize them

Accurately document the happenings of the restaurant and provides a written account to restaurant management

Assist in quality control and making sure the proper standards are maintained

Motivates and instills customer service excellence in all restaurant team members

Inspect quality of furniture, fixtures, and equipment; removes or reports any assets that are deemed to be unsafe or broken

Escalate safety, hygienic, or maintenance issues to the proper authorities in a timely manner

Respond to all emergency situations in a calm and professional manner, as needed

Properly handle, label, stock, and store products including alcohol, chemicals and cleaning supplies

Assist with execution of catering and banquet events, when necessary

All other duties assigned by leadership

Education and Experience:

No education requirements for this position

1-2 years of previous work experience in a restaurant setting

1+ years of previous supervisory experience preferred

Must be Food Handler Safety Certified ( ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines.

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

Must be at least 18 years of age to comply with [State] Child Labor Laws

Ability to work flexible schedule, including evenings, weekends, and holidays

Must have reliable transportation to and from your scheduled shift

Ability to comply with all uniform policies

Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations

Ability to interact with current and prospective guests in a warm, friendly, and professional manner

Must be able to speak with guests directly when other restaurant leadership is not present

Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment.

Must possess strong written and verbal communication skills

Must possess strong attention to detail and problem-solving abilities

Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Ability to follow direction, multi-task, and work as part of a team as well as independently

Physical Requirements:

Ability to stand, walk, and remain on feet for majority of the workday

Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

Ability to remain sedentary for periods of time, while using a computer

Ability to withstand heat and humidity from the food preparation equipment

Ability to carry, push, pull, lift, and hold objects weighing 3 0 pounds or more

Team member benefits:

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