E-Commerce Director

Beyond Meat, Inc., otherwise known as Beyond The Plant Protein Company™, is a plant protein company offering a portfolio of plant-based products made from simple ingredients without GMOs, no added hormones or antibiotics, and 0mg of cholesterol per serving. Founded in 2009, Beyond Meat’s core products are designed to have the same taste and texture as animal-based meat while being better for people and the planet.

The Company’s brand promise, Eat What You Love®, represents a strong belief that there is a better way to feed our future and that the positive choices we all make, no matter how small, can have a great impact on our personal health and the health of our planet. By shifting from animal-based protein to plant-based protein, we can positively impact four growing global issues: human health, climate change, constraints on natural resources and animal welfare.

Job Description

We are seeking an E-Commerce Director to build and lead the operating backbone of our direct-to-consumer (DTC) business. This role is responsible for translating commercial strategy into disciplined, high-quality execution across forecasting, inventory, fulfillment, customer experience, reporting, and cross-functional coordination.

The ideal candidate brings deep experience in consumer-packaged goods (CPG) , a strong understanding of omnichannel retail , and hands-on expertise building and scaling DTC platforms . This leader will own the end-to-end digital commerce ecosystem—from digital shelf optimization and retail media to CRM, lifecycle marketing, and fulfillment strategy . The mission is to build a dependable DTC operating system that supports profitable growth, strong customer experience, and scalable product launches across frozen and future non-perishable categories .

TASKS, DUTIES, & GENERAL RESPONSIBILITIES

1. Forecasting, Inventory & Supply Coordination

Own DTC demand planning in partnership with finance, supply chain, and product teams

Align inventory allocation across launches, ongoing sales, and broader business constraints

Monitor in-stock risk, replenishment timelines, and 3PL inventory positioning

Build tools and processes to improve forecast accuracy and reduce stockouts and excess

2. Fulfillment & 3PL Management

Own day-to-day relationship with 3PL and key operational partners

Manage fulfillment performance across order processing, shipping, delivery timing, damages, and returns

Define and continuously improve SOPs for frozen fulfillment, packaging, inserts, and issue resolution

Monitor and optimize shipping and fulfillment costs

Ensure operational readiness for product launches, promotions, and demand spikes

3. Customer Experience Operations

Partner with customer service teams to identify and resolve recurring issues

Track support ticket trends, refund/replacement drivers, and customer feedback signals

Translate customer pain points into operational improvements across packaging, shipping, product pages, FAQs, and communications

Ensure the end-to-end customer experience aligns with the brand promise

4. Analytics & Reporting

Own daily and weekly operational reporting across orders, fulfillment, inventory, customer issues, and margin drivers

Build dashboards and scorecards for leadership visibility and decision-making

Analyze order-level economics including shipping, packaging, discounts, fees, and refunds

Lead root-cause analysis and corrective action planning when performance falls short

5. Process & Program Management

Serve as the connective tissue across marketing, finance, supply chain, product, legal, and external partners

Lead weekly operating meetings, launch readiness reviews, and action tracking

Improve workflows, decision-making frameworks, and accountability across teams

Support implementation and optimization of key tools (Shopify, Klaviyo , CX platforms, subscriptions, analytics stack)

Supervisory Duties (if applicable): None

QUALIFICATIONS-Education, Technical Skills, and/or Previous Experience:

Bachelor’s degree in a related field required

7+ years of experience in e-commerce operations, DTC operations, supply chain, or business operations

Experience managing 3PLs and end-to-end fulfillment operations

Strong analytical skills with proficiency in spreadsheets, reporting, and operational metrics

Experience in Shopify or similar DTC platforms preferred

Background in food, beverage, CPG, or temperature-sensitive fulfillment strongly preferred

Demonstrated ability to build structure and drive execution in fast-paced, ambiguous environments

Demonstrated ability to influence through storytelling, communications, and stakeholder engagement

Strong project management and cross-functional collaboration skills in a fast-paced environment

High emotional intelligence, sound judgment, and a deep commitment to purpose-driven work

Strong strategic thinking skillset

Experience in relationship building & stakeholder influence

Strong verbal and written communications

Data-driven decision making

WORK ENVIRONMENT

In office , five days a week, at headquarters in El Segundo, CA

KEY OUTCOMES (First 6-12 Months)

Establish a consistent weekly operating cadence across inventory, fulfillment, customer experience, and reporting

Improve forecast accuracy and alignment across launches, promotions, and supply constraints

Strengthen 3PL management, SOPs, and cost control

Reduce order defects, shipment issues, refunds, and customer complaints

Build clear, actionable reporting on business performance and operational drivers

Improve contribution margin through operational discipline and optimization

Develop scalable processes for launches, bundles, and new product categories

**Annual salary commensurate with experience**

The starting annual base pay for this role is between USD $170,000 and $190,000. The actual base is dependent upon many factors, such as training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. The role may also be eligible for bonus and benefits.

Beyond The Plant Protein Company is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, veteran status, marital status, gender identify, sexual orientation, national origin, liability for military service, or any other characteristic protected by applicable federal, state, or local law. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. Beyond Meat reserves the right to defer or close a vacancy at any time.

For all U.S. based roles: Applicants must be authorized to work for a U.S. employer. This role is not eligible for Visa Sponsorship at this time.