E-Commerce Operations Manager

About the Role

We’re looking for a high-ownership E-Commerce Operations Manager to lead and optimize end-to-end operations across Quick Commerce, D2C, and Marketplace channels.

This role sits at the intersection of supply chain, technology, and customer experience — ideal for someone who can combine strong execution with data-driven decision-making in a fast-scaling environment. You will play a key role in ensuring operational excellence, inventory efficiency, and seamless order fulfillment across all channels.

What You’ll Own

Multi-Channel Operations Excellence

• •Drive end-to-end operations across Quick Commerce (Zepto, Blinkit, Instamart), D2C (Shopify/App), and marketplaces (Amazon, Flipkart, Myntra, etc.)
• •Ensure high service levels through strong control on fill rates, OTIF, dispatch timelines, and customer experience metrics
• •Identify and solve operational bottlenecks across the order lifecycle

Inventory & Supply Chain Optimization

• •Own inventory planning across warehouses, dark stores, and marketplace FCs
• •Build efficient replenishment strategies using demand forecasting and sales velocity
• •Minimize stockouts and overstock through smart allocation and inter-channel balancing

Order Fulfillment & Logistics

• •Oversee order processing, dispatch, and last-mile delivery via logistics partners
• •Optimize SLA adherence, reduce RTOs, and improve delivery success rates
• •Manage reverse logistics, returns classification, and inventory reintegration

Marketplace & Platform Management

• •Manage marketplace operations including listings, FBA/FBF inventory, and account health
• •Drive operational compliance across platforms (labeling, packaging, QC norms)
• •Resolve claims, chargebacks, and reconciliation issues with platform partners

Vendor & Stakeholder Management

• •Collaborate with vendors for procurement, PO planning, and supply continuity
• •Maintain strong coordination with warehouse, finance, and customer support teams
• •Drive vendor performance through structured tracking and accountability

Financial & Compliance Control

• •Ensure accurate reconciliation across orders, payments, and vendor invoices
• •Maintain GST compliance, documentation accuracy, and audit readiness
• •Partner with finance on payment cycles, cost tracking, and reporting

What We’re Looking For

• •3–6+ years of experience in E-commerce operations, supply chain, or fulfillment
• •Strong exposure to D2C, Quick Commerce, and/or marketplace ecosystems
• •Hands-on experience with Shopify, Amazon Seller Central, Flipkart Seller Hub, or similar tools
• •Solid understanding of inventory management, logistics, and reconciliation processes
• •Highly analytical with a problem-solving mindset and bias for action
• •Ability to thrive in fast-paced, high-growth environments