Education and Quality Assurance Spec.

Job Number:

32550

Location:

Phoebe North Campus

Street Address:

2000 Palmyra Rd

City, State:

Albany, Georgia

Zip Code:

31701

Department:

PPMH PATIENT ACCOUNTING

Shift:

Days

Job Type:

Full time

Posted Date:

2025-09-23

Job Description Summary:

• Oversees the competency of staff performance and monitors performance quality and productivity standards by reviewing
• system input and ensuring compliance to divisional standards. Analyzes departmental processes for the purpose of
• implementing enhanced system functionality. Assists in identifying problem causes, designing solutions, modifying the
• application or process, testing, implementation and documentation of the solution. Responsible for developing and
• maintaining an education program for new and current revenue cycle employees, which may include systems and process
• training. Responsible for assisting management with the development of audit tools and processes and may also assist in
• the development of corrective action plans as needed. Must have a thorough understanding of comprehensive Revenue
• Cycle operations

Description:

GENERAL REQUIREMENTS

● Adheres to the hospital and departmental attendance and punctuality guidelines ● Performs all job responsibilities in alignment with the core values, mission and vision of the organization

● Performs other duties as required and completes all job functions as per departmental policies and procedures

● Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs)

● Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time. Demonstrates competency at all levels in providing care to all patients based on age, sex, weight, and demonstrated needs. For non-clinical areas, has attended training and demonstrates usage of age- specific customer service skills.

● WORKING CONDITIONS

● General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.

● May be exposed to high noise levels and bright lights.

● May be exposed to limited hazardous substances or body fluids, or infectious organisms.

● May be required to change from one task to another of different nature without loss of efficiency or composure.

● Periods of high stress and fluctuating workloads may occur.

● May be scheduled as needed including overtime

EDUCATION REQUIREMENTS

4 year / Bachelor's Degree in a related field, alternatively will accept an Associate's degree with 7-8 years of experience (Required)

● EXPERIENCE REQUIREMENTS

3 - 4 years in an acute care hospital revenue cycle department with extensive knowledge of Patient Access, Coding, Charge Entry/Audit and Patient Accounting functions (Required)

● CERTIFICATIONS AND LICENSURES

● Required Certifications/Licensures: Certified Patient Account Representative (CPAR) within 12 months of hire