Education Technician

Summary

The Education Technician performs detailed, difficult and responsible duties within Employee Education & Organizational Development (EEOD) to assist in developing, providing and analyzing education and training programs provided by the service to the VA Maryland Health Care System (VAMHCS), requiring extensive coordination, in depth problem solving. and superb project management skills.

Duties

Duties: Leadership Training and Professional Development Program Management Plans, develops, oversees and supports elements of the Leadership Training and Professional Development section of the Employee Education and Organizational Development (EEOD) service for all VAMHCS Employees. Coordination with Supervisory Training Specialist, Director of EEOD, ELT, VISN and VHA's ILEAD (VHA's Institute of Learning, Education and Development) to determine training needs of the facility and available programs, and to support the Supervisory Training Specialist. Leadership Training and Professional Development Analysis and Planning Coordinates, delivers, analyzes and present findings for the Employee Education Needs Assessments. Develops focus groups, surveys and questionnaires. Confers with management and other key personnel to discuss training needs, problems and objectives. Provides periodic briefings to senior leadership including the VAMHCS Executive Leadership Team. Provides recommendations for training courses and interventions as a result of detailed analysis of the Employee Education Needs Assessments. Responsible for coordination of training support with VISN and ILEAD and contracted instructors to ensure all necessary materials and equipment is present and available as directed by the sections or instructors. Develops and utilizes marketing tools to ensure maximum enrollment and participation in all training events. Manages tracking systems to record detailed analysis of training attendance and results of marketing efforts. Responsible for reviewing instructor and program evaluations, analyzing results, developing reports, and providing recommendations to the Supervisory Training Specialist and Director of Employee Education and Organizational Development (EEOD). Training Scheduling Coordinates and develops the integrated and rectified schedule of a wide variety of leadership/professional training and educational events presented and/or sponsored by Employee Education and Organizational Development (EEOD). Assists the Supervisory Training Specialist in developing curriculum for leadership/professional development training. Develops a detailed analysis of resource availability, training course requirements, site capabilities, and instructor requirements in order to develop a formal scheduling plan. Responsible to communicate regularly with classroom point of contact personnel at all VAMHCS sites for updates and changes. Administrative Support Oversees administrative activities related to leadership training, professional development and education under Employee Education & Organizational Development (EEOD). Drafts and publishes policies and standard operating procedures (SOPs) and local training guidelines. Develops marketing material for courses in a variety of mediums. Training Support Technical Assistance Responsible to Employee Education and Organizational Development to provide cross-coverage to the Talent Management System (TMS) duties, when needed serving as an Item Manager, and providing cross coverage for the TMS Learning Manager, responsible for the assignment of learning, tracking of learning needs, creating/managing Items and Curriculum, oversight of compliance, reporting, and customer service. Independently manages TMS projects to ensure the rapid development of training into the TMS. Recruitment and Retention Support Employee Education and Organizational Development (EEOD) has responsibility for primary recruitment and retention efforts across the facility. This section oversees New Employee Orientation, onboarding events, hiring events, and the Employee Incentive Scholarship Program (EISP) and VA Student Trainee Experience Program (VA STEP). Programs are extensive, supporting all employees in the facility, and evolving, to keep up with the recruitment and retention needs of the facility. Work Schedule: 8:00am-4:30pm, Monday-Friday Compressed/Flexible: Not Authorized Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Education Technician/PD23593A and PD23594A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/06/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. For the GS-09, you may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Understanding of programmatic support and efficiency in administrative tasks. Providing recommendations for training courses and interventions as a result of detailed analysis. Knowledge of logistical operations regarding the market research, information gathering, coordination with instructors, review and analyzing of policies, directives and guidance in order to maintain management of all training resources utilized in the development and delivery of training. Intermediate Microsoft Excel, Outlook, Teams and other Microsoft apps and systems. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 1 year at the graduate level. For the GS-11, you may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Proficiency of programmatic support and efficiency in administrative tasks. Providing administrative and programmatic support to the Supervisory Training Specialist in the planning, development, recruitment and marketing of these programs, and delivering content and teaching classes when needed. Providing recommendations for training courses and interven