EHR Integration Specialist

EHR Integration Specialist, Customer Success (Clinical Solutions)

Where your technical expertise meets real clinical impact.

Do you love untangling complex integrations and seeing the result in a better customer experience? Join Elsevier’s Customer Success team and help physicians, nurses, and care teams reach trusted clinical content right where they work: inside the EHR.

About Our Team

We exist to delight our customers. Our Customer Success team delivers clinically focused implementation services, engaging training, and go-to-market support. We partner with leading health systems, integrated health networks, and academic medical centers. You’ll work alongside collaborative colleagues who care about outcomes for clinicians and patients.

About the Role

You’re a self-starter who knows SaaS and integration workflows inside and out. In this role, you’ll be the bridge between Elsevier’s internal processes and the customers we serve. You’ll shape how we deliver our products, set the standard for technical conversations on specifications, system configuration, and back-office alignment, and refine our protocols so every customer’s experience gets better.

This is a high-visibility role. Your work will directly affect customer satisfaction and retention.

What You’ll Do

Become the expert on the business models and rules behind each Clinical Solutions product

Master the access and entitlement methods used across our business

Partner with Elsevier’s Implementation Lead to match each client’s needs and technical nuances to the right Elsevier solution

Lead complex integration conversations with customer IT teams and stakeholders

Answer customer questions on technical requirements and integration capabilities with confidence

Spot process improvements, then recommend, implement, and sustain them

Maintain technical integration documentation that captures and shares best practices

Connect teams across departments so downstream functions succeed

Develop and refine processes for enhanced features that drive customer retention

What You Bring

Required

Strong IT background, including client/server applications, HL7, FHIR, OAuth, SAML, and ADFS

Hands-on experience with Single Sign-On, embedded URL linking, Infobutton, SMART on FHIR, and related technologies

Proficiency in Confluence/Jira, Excel, Word, MS Project, Visio

Ability to juggle multiple priorities and meet deadlines

Bachelor’s degree (BS/BA) or equivalent experience

Preferred

Experience integrating with or supporting EHR vendors such as Epic, Oracle/Cerner, or Allscripts

Healthcare IT implementation support and project management experience

Working knowledge of AI and machine learning concepts, with an interest in how emerging AI capabilities can improve efficiencies and end-user experience

Why You’ll Love It

You’ll solve interesting technical problems, collaborate across the organization, and see your work improve how clinicians access the knowledge they need at the point of care.



U.S. National Base Pay Range: $78,800 - $131,300. Geographic differentials may apply in some locations to better reflect local market rates.

If performed in Maryland, the base pay range is $82,800 - $137,800.

This job is eligible for an annual incentive bonus.





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