Electrical Operations Manager

Description

The Role

Direct staff members in sales, service, installation, warehouse, fleet, call center and dispatch.

Responsibilities

• •Manage staff and maintain the highest customer satisfaction and employee engagement levels.
• •Set individual goals and KPIs for all staff positions with financial responsiblities.
• •Monitor staff performance to ensure that daily revenue and sold-hour goals are met.
• •Show employees how their individual contributions matter to the company’s success.
• •Communicate clearly, show recognition and build rapport with employees.
• •Monitor employee engagement levels and know how to promote a healthy work environment.
• •Train and advise staff members on how to win new referrals and gain repeat business.
• •Establish customer satisfaction metrics, evaluate performance and coach staff to success.
• •Build a plan for escalating customer complaints that results in quick, favorable resolutions.
• •Create annual budget, control expenses and meet or exceed plan.
• •Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes.
• •Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1’s.
• •Conduct operations and P&L meetings with key managers to increase productivity levels.
• •Formalize a coaching and training platform that’s consistent, effective and measureable.
• •Shape company culture by living out agreed upon values, specifically ethics and integrity.

Requirements

Competencies for Success

Must hold valid NC Electrical License

• •Develop a proven track record in operations
• •Ability to inspire and lead others to attain company goals.
• •Highly organized with exceptional follow-through abilities.
• •Strong verbal and written communications.
• •Quick, sound decision-making abilities.
• •Good presentation and public speaking skills is a plus.
• •Ability to build trust and demonstrate empathy.
• •Excel in a fast-paced, goal-driven environment.