EMEA MEET Operations Analyst (English and Italian)

ROLE SUMMARY

The Europe, Middle East, and Africa (EMEA) Meetings, External Engagements, & Travel (MEET) Analyst position is responsible for processing MAPP (My Anti-Corruption Processes and Policies) transactions through the receipt, processing, and post completion quality and compliance checks.

This Analyst will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally as appropriate.

This role will be based in Thessaloniki, Greece and work with the payments team, regional sourcing team, and other COEs as appropriate. The Analyst will report directly to the EMEA MEET Operations Manager

Receive, review and document all transactions coming into the Service Center

Closely monitor any Meeting Planning Agencies (MPAs) assigned to transaction, ensuring that the logistics actions for the events are completed in accordance with SLAs (Service Level Agreements) and to the quality expected from Pfizer

Ensure assigned My Anti-Corruption Processes and Policies (MAPP) transactions are compliant with MAPP policy, Country Annex, Country Profile, MEET Standards and are properly documented across MEET systems.

Detailed review / submission of all MEET data/submissions to ensure accuracy

Responsible for completing compliance check list of compliance activities

Ensure that contracts and letters for MEET transactions are reviewed and signed appropriately

Create and execute healthcare contracts for external healthcare professionals, ensuring fair market value is accurate (per FMV calculator) and the healthcare provider (HCP) is qualified (CV review)

Work with market colleagues or business leaders to identify MAPP / HCP related transaction and support field force as needed with applicable meetings

Work with Business to resolve any errors, issues, or rejections resulting from transaction review

Perform exception remediation as needed

Collect audit support and documentation review for transaction

Post-event reconcile budget / plan to outcome

Complete other close-out activities as needed

Support payment and processing activities as needed including getting account info, vendor maintenance, meeting PO, card management, down payments, and individual logistics payments

BASIC QUALIFICATIONS

Ability to balance demand from multiple stakeholders

Proficiency in PC skills (MS Excel, Word, PowerPoint) required

Good organizational skills to coordinate and manage multiple priorities

Strong technical skills in managing transactions within a global system

Strong written and verbal communication skills enabling effective communication with all levels of management

Strong customer service skills and mindset

Understanding of accounting terms and financial cycle

Understanding of compliance/financial controls

Strength with multitasking and ensuring accurate detail

Ability to work under pressure and to handle several projects at once

High level of self-motivation, energy and flexibility

Strong interpersonal and organizational skills

SAP / Ariba experience preferred

Highly focused on customer service

PREFERRED QUALIFICATIONS

Typical Years of Experience: Less than 2 years of experience in compliance, and customer focused operations with significant volumes and risk (incl. audit and/or finance experience)

Minimum of bachelor’s degree in Business, Finance, or a related discipline

Fluency in English and Italian is a must; additional languages preferred

Strong compliance experience and financial or audit controls background.

Demonstrated ability to work as a team: the ability to influence and collaborate with peers to achieve meaningful outcomes and create business impact

Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies

Experience with accounting or compliance/audit transactions, preferably in a shared service with strong compliance controls

Previous experience with pharmaceutical companies

Understanding of MAPP Policy terms and healthcare compliance policies

Experience with Foreign Corrupt Practices Act transactions preferred

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Purpose

Breakthroughs that change patients' lives ... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Digital Transformation Strategy

One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.

Flexibility

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Global Procurement

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