Emergency Care Manager

Emergency Care Manager Job Description

Job Title: Emergency Care Manager

Department : Emergency Care

Reports To: Chief Programs Officer

FLSA Status: Full-time (Exempt)

Organization

Elijah Rising is a Christian non-profit organization that provides safety through Prayer, Awareness, Intervention, and Restoration for victims of sex trafficking.

Elijah Rising's Restoration program serves survivors through residential care in a therapeutic setting. Centered around the eight dimensions of wellness, Elijah Rising provides safe housing, food, utilities, clothing, personal supplies, access to medical and dental care, professional therapy, life skills training, emotional skills, occupational resources, job skills, case management, spiritual care, and transportation 24/7/365.

Summary

The Emergency Care Manager is responsible for the day-to-day operations of the Elijah Rising restorative care program and for supervising residential staff and volunteers. The Residential Manager will assist in developing effective program planning and implementation. She collaborates with the CARE team to provide the optimal continuum of care for each participant.

Required Duties and Responsibilities

(Other duties may be assigned as necessary)

Leads and guides Bible studies, devotionals, and prayer and worship times as needed.

Management and Supervision

Oversees residential staff and volunteers

Develops staff schedules including planning for back-ups, emergency response, and 24/7 coverage for the home

Helps identify and foresee future staffing needs

Participates in the screening process of staff and volunteer selection

Attends and leads (when requested) regular staff meetings for residential staff and CARE team

Oversees the integration of all volunteers for the program, including training, hospitality, and scheduling

Reviews shift notes on no less than a weekly basis to maintain an ongoing awareness of house activities and interactions

Maintains timely communication with staff and volunteers concerning scheduling, events, organizational updates, and policy changes

Provides regular progress updates regarding residents and staff

Participates in evaluations and assessments of residents, including any discipline or discharge measures

Participates in evaluations and assessments of staff, including any discipline or discharge measures

Reports any and all significant actions, including but not limited to abuse, neglect, excessive conflict, flagrant disrespect, violence, dishonesty, or theft on the part of either residents or team to the management team immediately and ensures appropriate action is taken

Oversees the distribution and collection of completed resident surveys

Ensures each completing resident receives a phone call or card on her birthday

House Management

Ensures all current and archived program files are filed securely, accurately, and in a timely way. Oversees the appropriate retention of files long-term

Collaborates with residential staff to coordinate and facilitate activities of the daily schedule with residents, staff, and volunteers

Assists in any participant program requirements such as intake and exits, groups, assessments, reviews, etc.

Assists residential staff as needed to arrange for transportation for residents’ needs

Ensures the daily operation of the household stays within the guidelines, core values, mission, and policies of Elijah Rising

Coordinates with CARE team to ensure continual services to support residents

Provides training and leadership to residential staff regarding household management and routine maintenance

Ensures the safety of all residents by implementing, monitoring, and enforcing the policies and protocols of the Program

Orients residents to the program’s residential requirements and standards

Plans, schedules, and ensures the completion of chores by residents and staff

Leads the implementation of crisis management plans as needed such as preparing the household for severe weather events

Oversees accurate hourly reporting for all residential staff, meeting deadlines as needed

Provides crisis assistance as needed, including overnight as needed

Maintains the facility regularly, such as replacing batteries, light bulbs, door codes, air filters, etc.

Finance

Oversees the household expenses and procedures to ensure adherence to the budget

Facilitates timely financial reporting from all residential staff

Ensures residential staff are adhering to Elijah Rising’s fiscal policies

Provides oversight and accountability to the points management process for residents

Essential Functions

Assists residential coordinators in implementing meal planning and documentation, and ensures the completion of shift checklists by staff

Assists case manager(s) to develop individualized, comprehensive program plans with both long and short-term goals identified, including plan B, crisis, and relapse plans

Connects case managers with appropriate resources to assist with goals

Responsible for developing and maintaining an on-call schedule to ensure continuous coverage can be provided 24/7 to meet the needs of residents and awake 24/7 care during times of crisis as needed

Assists with intake and orientation of new residents, as needed

Consults with medical, dental, vision, and mental health providers regarding resident treatment plans, as needed

Leads residential coordinator meetings when the program director is not present and works to promote healthy team communication, culture, and cohesion across domains

Regularly reviews resident progress with case managers and program director

Oversees the supplies and domestic operations of the residence

Communicates in an appropriate and timely way with the Operations Director regarding maintenance issues

Responsible for overseeing all volunteer interactions within the residential program

This role is the direct supervisor for residential staff and volunteers

Qualifications

Must have excellent communication, writing, and language skills

Must be extremely detail-oriented in order to effectively track and report metrics

Must have strong time-management skills

Excellent computer skills needed

Able to create spreadsheets, graphs, charts, presentations, and other documents

Must be able to manage time efficiently to meet expected weekly deadlines

Able to read, analyze, and interpret professional journals and general business periodicals

Able to write reports, presentations, blogs, and essays, as needed

Must be able to work with mathematical concepts such as fractions, percentages, ratios, and proportions in practical situations

Able to define problems, collect data, establish facts, and draw valid conclusions

Technical Competencies:

Proficient in Google Workspace tools

Comfortable navigating Apple/macOS systems

Knowledge of 1Password for secure credential management

Working knowledge of BambooHR

Effective communication using Slack or similar internal messaging tools

Ability to create and deliver professional presentations using Google Slides, Keynote, or similar software

Other Requirements

Must have reliable transportation

Must possess a valid state driver’s license and valid vehicle insurance

Must be able to drive a 15-passenger van

Must be able to drive on the highway for long distances (2 hours+)

Must successfully pass background checks and random drug testing during employment

Employees are frequently required to stand, walk, and drive

Vision requirements include close vision, far-range vision, and the ability to focus

Hearing requirements include the ability to hear a normal conversation in normal ranges and the ability to be in moderate to loud environments for extended periods of time

Occasionally required to lift/carry and push/pull up to 50 lbs

Occasionally required to climb stairs, bend or stoop, k