Emergency Care Program Director

Emergency Care Director Job Description

Job Title:

Emergency Care Director

Department:

Emergency Care

Reports To:

Chief Program Officer

FLSA Status:

Full-time (Exempt)

Organization

Elijah Rising is a Christian non-profit organization that provides safety through Prayer, Awareness, Intervention, and Restoration for victims of sex trafficking.

Elijah Rising’s Emergency Care Program provides short-term residential care for survivors experiencing an immediate crisis who meet the program’s admission criteria. The program prioritizes safety, stabilization, assessment of individual needs, and connection to ongoing care. Services include safe housing, food, clothing, personal supplies, access to medical and mental health care, case management, spiritual care, transportation, and coordinated referrals.

Summary

The Emergency Care Director is primarily responsible for the oversight of the Emergency Care Program, including staff, residents, and daily operations. This role ensures all aspects of the residential program are developed and implemented, including recruiting, training, and retaining staff; adhering to the budget; establishing the scope of services; developing program materials; implementing best practices; and maintaining a trauma-informed environment.

The Emergency Care Director oversees timely referral and intake decisions, coordinates with crisis response teams, stabilization services, and coordinated transition planning. Additional duties include reporting accurate and timely metrics, interpreting data, evaluating program outcomes in an unbiased manner, and developing relationships with referral sources, volunteers, and community partners.

Required Duties and Responsibilities

(Other duties may be assigned as necessary)

Lead and guide Bible studies, devotionals, and prayer and worship times as needed

Creating and Planning

Oversee the creation, implementation, and review of all program materials, such as schedules, curriculum, handbooks, metrics, deliverables, and all supporting materials

Implement the scope of services offered by the Emergency Care Program, including admission criteria, stabilization services, and transition planning

Ensure the organization’s mission, core values, and character are expressed throughout the program

Maintain knowledge of industry best practices and standards and ensure that services are trauma-informed and survivor-centered

Oversee emergency residential housing operations, ensuring an environment that supports immediate safety and stabilization

Develop procedures for timely referrals, admissions, safety assessments, and coordination with appropriate service providers

Consult with stakeholders, including survivor leaders, community partners, and referral agencies

Establish relationships with service providers to support residents’ access to ongoing care and appropriate placement options

Finance

Develop an annual strategic plan and corresponding budget

Contribute to funding proposals to support the continuous delivery of emergency care services

Ensure program compliance with applicable regulatory and funding requirements

Submit monthly reports as needed, including metrics, reimbursements, and receipts

Ensure the program operates within its approved budget

Managing and Leading

Oversee referral, intake, admission, transition, and exit decisions and processes in accordance with program criteria and policies

Ensure residents receive timely assessments, individualized stabilization plans, and coordinated referrals

Facilitate weekly meetings with the Care Team and additional case consultations as needed

Supervise program staff by providing regular and constructive feedback

Support staff in responding to crises, using de-escalation practices, and following established emergency procedures

Coordinate with qualified medical and mental health professionals when residents require assessment or services beyond the program’s scope

Address and help resolve conflict among staff, residents, and other involved parties as needed

Ensure all deadlines are met by residential program staff

Maintain the confidentiality and security of records, property, and conversations

Serve as the point of contact for emergencies and incidents, ensuring timely documentation, communication, and follow-up

Participate and coordinate alternating on-call CARE team schedules

Ensure continuity of 24/7 residential care, filling daytime, weekend, or overnight shifts when needed

Oversee transition planning throughout each resident’s stay to support timely connections to appropriate housing, treatment, or ongoing services

Leads household implementation of approved emergency plans, including severe weather preparation, evacuation, and continuity of residential care

Human Resources

Provide direct supervision of direct reports

Submit data for payroll, timesheets, PTO, and any other needed documentation in a timely manner

Centralize and disseminate communications across Program staff

Develop departmental staff culture in accordance with Elijah Rising’s vision

Develop and enforce program policies and procedures for program staff, volunteers, and residents

Oversee regular program staff training and onboarding, ensuring that staff have the tools and communication necessary to execute their job functions

Qualifications

Must be available to oversee and ensure staff coverage for 24/7 care as needed during emergency or minimal-staff situations

Must have excellent people skills with the goal of developing trust with staff and residents in order to assist them with effective care

Must be detail-oriented in order to effectively track and report metrics

Must be able to balance programming and administration to meet all deadlines

Must have knowledge of industry methods and best practices

Excellent computer skills needed

Able to create spreadsheets, graphs, charts, presentations, and other documents

Must be able to manage time efficiently to meet expected weekly deadlines

Able to read, analyze, and interpret professional journals and general business periodicals

Able to write reports, presentations, blogs, and essays, as needed

Able to speak publicly and present to different groups as needed

Must be able to work with mathematical concepts such as fractions, percentages, ratios, and proportions in practical situations

Able to define problems, collect data, establish facts, and draw valid conclusions

Able to interpret an extensive variety of technical instructions

Other Requirements

Must have reliable transportation

Must possess a valid state driver’s license and valid vehicle insurance

Must be able to drive a 15-passenger van

Must be able to drive on the highway for long distances (2 hours+)

Must successfully pass background checks and random drug testing during employment

Employees are frequently required to stand, walk, and drive

Vision requirements include close vision, far-range vision, and the ability to focus

Hearing requirements include the ability to hear a normal conversation in normal ranges and the ability to be in moderate to loud environments for extended periods of time

Occasionally required to lift/carry and push/pull up to 50 lbs

Occasionally required to climb stairs, bend or stoop, kneel or crouch

Reasonable accommodations can be made for individuals with disabilities.

Education, Training, and Experience

Licensed Clinical Social Worker or Licensed Professional Counselor preferred

A degree in Social Work or Counseling is preferred

One or more years of experience working in trauma care is required

One or more years of case management experience, preferably trauma-informed, is required

Experience in emergency residential services, crisis intervention, or short-term stabilization is preferred

Experience supervising staff in a residential or social services