Emergency Response Roster - Information Management Manager

With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:

International Assignment (WVI – Paid via GCLA) Fixed Term (Fixed Term)

Job Description:

*Country location to be determined based on response.

Children’s lives can change in an instant in the wake of war, disasters and humanitarian emergencies. We see how vulnerable they are and how much they need our protection.

Joining our Emergency Response Roster means you can be a part of our response, providing immediate support when disaster strikes.

Please note: A pplying to our roster is not for immediate employment. Acceptance to our Emergency Response Roster pre-qualifies you to work or deploy with us in future responses.

Here’s where you come in:

Job Purpose

As an Information Management Manager in a response, you will be leading World Vision’s Information Management systems, databases, and tools for the Response. She/he ensures that WV’s Response impact, its operational and contextual information are collected, validated, and analysed in a timely manner.

The IM manager equips WV’s executive leadership team in making timely, evidence-based decisions as well as supports multiple other departments in the tracking, monitoring, and reporting of the four humanitarian operations. The position demands regular consultation with a multitude of WV partnership and regional departments and field offices carrying out the emergency response. Strong candidates for this position can focus on user-centered systems-thinking, consuming the multitude of incoming information in a humanitarian context, macro-analyzing data, synthesizing and reflecting it in a usable format, including data visualization, for response and WV executive leadership.

The Response IM manager is responsible for thought leadership regarding information management that works in a variety of settings, including multiple countries and for a diverse range of staff. This includes continuous improvement of existing organizational systems that facilitate quantitative and qualitative data collection on Response’s impact and finance. Regular use of and interaction with existing information management systems including Responses’ MS Teams channel, the funding matrix, Impact Dashboard (Power Bi), Disaster Grants Database, Response portal/WV Relief, systems used for food assistance and cash/voucher programming, and 6UN reporting processes is also required.

For a Response, key deliverables are required:

• •Information Management and Reporting process flow chart (Standard Process)
• •Document storage (centralized system in place).
• •Impact reporting (contextual, on beneficiaries, and other project-specific factors).
• •Funding updates (including internal and external funding sources).
• •Response Information Management System (inclusive of internal and external information)
• •Functional MS team structure for collaboration and smooth flow of information.

Key Responsibilities

INFORMATION MANAGEMENT

• •Maintain an organized and chronological information management system, which is easy to access at any time according to the global retention policy.
• •Design and implement the Office Information Management structure for internal and external information sharing within the humanitarian and wider community.
• •Develop a clear information management and reporting flow chart and schedule for WV staff, especially with operations and sector teams.
• •Reimagine Information Management so that it is less dependent on people and therefore scalable.
• •Broaden the focus from technology and information systems to a focus on the people, processes, and organizational culture required for robust, predicative, and dynamic information management.
• •Lead change management processes with regard to Information Management and systems to influence how emergency response succeeds in its operations.

REPORTING

• •From the country reporting data, create static/online mapping identifying the location, sector, impact of WV’s response operations.
• •Liaise with Field Office’s (FO) Program officers, Operations, MEAL, Finance team, GAM, for timely, precise, and complete reports of high data quality.
• •Prepare inputs for and share out Situation Reports (Sit Reps), capacity statement, and regular reports as needed or required by the internal and external stakeholders.
• •Ensure that grants and projects that implement food assistance, cash/voucher programming, WFP, and 5UN follow the standard reporting process based on DM requirements and standards

• •When requested, compile and analyses internal and external data to support the development of the strategy in a humanitarian response.
• •Compile and analyses relevant information to inform response design, program management, operational improvement and opportunity for learning, and to support evidence-based decision-making.
• •Show flexibility in responding to the data and reporting needs of the organization and other stakeholders for more efficiency in data collection and reporting.
• •Incorporate privacy protection of beneficiary information in line with WV or donor data protection policies & procedures.

• •Provide input to ensure that IM systems, assets, capacity building such as training, system licenses, and subscriptions are well planned and budgeted for.
• •Implement training on forms and systems for field-staff to ensure adherence to WVI’s standards in Aid Delivery Management and Reporting and have adequate Information Management systems coverage. Such Information Management Systems include MS Teams Channel, Disaster Grants Database, WV Relief/Response portal, Horizon, Last Mile Mobile Solutions (LMMS) – Inventory tracking system (ITS).

• •Communicate with DM team (Resource Development and IMR) the grants or projects that implement food assistance, cash/voucher programming, WFP and 5UN
• •Coordinate with DM technical support team for system upgrades, maintenance, and support.
• •Work closely with the field DM system users on all IM system issues in providing technical guidance and adhering to set standards for data accuracy.
• •Supervise and collaborate with the IM Officer.
• •Support partnership coordination and liaison, including – PCT, PETs as requested.
• •Coordinate with the project manager and the finance department on financial reporting.
• •Coordinate information and data sharing between different units in the organization and other external stakeholders such as UN agencies, government and INGOs.

• •Maintain channels of communication with country offices and provide information on available training opportunities within or outside the partnership.
• •Coordinate with senior staff to ensure that plans for deploying Information Management Systems in country programs are considered and appropriate budgeting information included in programs.
• •Provide regular reporting on field level system deployments/user experience to various stakeholder groups.
• •Maintain communication channels within the response countries to ensure Information Management is undertaken smoothly in these countries and no faltering whatsoever.
• •Maintain communication channels with training participants in order to monitor if training events are producing the intended impacts.

KNOWLEDGE, SKILL AND EXPERIENCE

Required Education, training, license, registration, and/or Certification

• •Proficient in written and verbal communication in English; other language skills are a plus.
• •Power Bi or Tableau trained.
• •Knowledge of geographic (GIS) data is a plus.
• •HEAT Training.

Require d Professional Experience

The holder of this position must have a minimum of Bachelor’s degree in Computer Science, Information Technology, Data Analysis,