EMS Communications Specialist

Department:

70506 Navicent Health Medical Center - Administration: Ground Transport

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

California 12 rotation on night shift. 2000-0800

Pay Range:

$21.85 - $32.80

Major Responsibilities:

• •Receives incoming calls for all emergency and non-emergency requests for help or transports. Responsible for obtaining all pertinent information from callers and dispatching ambulances to proper locations with exact directions.
• •Fails to answer phone in
• •Utilize resources to maximize performance and minimize the loss of call volume Little attempt is made to best utilize the resources on hand at any given time. Employee will make an attempt to find a unit to handle a call during busy times 95 % of the time. Employee always attempts to determine availability of units and every attempt is made to assure resources are available to handle emergency calls. Helps push crews out of area emergency departments.

• •M.E.D.S.: Extent to which employee is able to identify, understand and practice all components of M.E.D.S. Unacceptable performance: Does not follow M.E.D.S. as evidenced by failure to adhere to guidelines set by the department and organization for meeting these standards. Communicates through words or actions that M.E.D.S. is not important. Does not step forward and help when someone needs assistance in understanding M.E.D.S. Shows no desire to understand or apply the M.E.D.S. concept. Puts own self interests and goals ahead of the customer, department and organization. Meets Requirements: Shows commitment to M.E.D.S. and follows standards /scripts in dealing with co-workers, patients and visitors. Can verbalize his/her role in M.E.D.S. and understands the core measures. Assists with helping others understand the importance of their role in M.E..DS. Recognizes that M.E.D.S. is critical to the success of the department and organization and exhibits working knowledge of M.E.D.S. Outstanding Performance: Is a role model and helps others to understand and practice M.E.D.S. Consistently excels in job performance. Identifies processes within department that could be improved to support M.E.D.S. Is conscience of policies, procedures, and job process that do not add value to M.E.D.S. Provides suggestions as how to improve these processes.
• •HIPAA: The extent to which the employee maintains and promotes compliance with Departmental and Organizational HIPAA guidelines when communicating confidential and private health information of patients, including but not limited to No Press No Info guidelines and patient rights to privacy. Unacceptable Performance: Actions could place the organization in jeopardy. Steps away from work area without securing computer or work related items that could be viewed by others. Does not verify that faxes have been received by the proper area or verify proper fax number before faxing. Does not use caution in discussing patient information where others can hear the conversation. Meets Requirements Understands and supports the Central Georgia Heath Systems confidentiality and Security access agreement. Follows all Departmental and Organizational HIPAA Policies and Procedures. Informs patients of their rights under HIPAA policies and procedure and their right to privacy. Is able to recognize and correct violations of security access regulations. Outstanding Performance: Is recognized as a role model for HIPAA compliance and helps others within the department understand the importance of HIPAA as it is related to protecting Personal Information. Helps identify potential risks or opportunities for improvement related to HIPAA. Acts as a patient advocate by promoting patients’ right to privacy. Recognizes, addresses, and corrects violations of patient privacy rights. Helps patients to understand their right to Privacy

Licensure, Registration, and/or Certification Required:

Must be certified as (EMD) Emergency Medical Dispatcher within 12 months of employment.

Education Required:

Completion of High School or equivalent.

Experience Required:

NA

Knowledge, Skills & Abilities Required:

Must be able to type 25 wpm, have excellent organization, interpersonal and communications skills, have problem-solving abilities and be able to think analytically. Must have computer knowledge and skills. EMD procedure knowledge preferred. Must be able to work with accuracy under stress and emergency situations. Must be able to multi task. Discretion required in handling confidential information.

Physical Requirements and Working Conditions:

Must be able to use visual acuity to see monitor screen, computer and hard copy materials. Must be able to hear and verbally communicate in person and over the phone or radio. Must be able to sit for prolonged periods of time (up to 2 hours). Must be able to comprehend and learn operation of various office equipment. Must have functional range of motion of the cervical, thoracic and lumbar spines, upper and lower extremities with a grip strength of 50-60# specific to job evaluation. Must be able to forward reach, overhead reach, bend, squat, kneel and apply proper body mechanics during the transfers and transport supplies and/or equipment using proper body mechanics. Must be able to lift up to 10# specific to job evaluation.

Preferred Job Requirements

Preferred Certification/License/Registration

Georgia Emergency Medical Technician/Basic Certificate is preferred.

Preferred Experience

Minimum of 1 year of Public Safety communications experience preferred.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

Premium pay such as shift, on call, and more based on a teammate's job

Incentive pay for select positions

Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs

Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

Flexible Spending Accounts for eligible health care and dependent care expenses

Family benefits such as adoption assistance and paid parental leave

Defined contribution retirement plans with employer match and other financial wellness programs

Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilita