hirly
Sign inGet started free

Levi Strauss & Co.

Engineer I,Systems Reliability Engineering

Office, Mexico, D.F., Mexico

hirly Pro

Get in front of the people hiring at Levi Strauss & Co.

  • Reach the hiring manager at Levi Strauss & Co. on LinkedIn, from your own account
  • hirly applies to this job for you, with unlimited applications
  • A resume and cover letter written for this job, unlimited
  • The hiring manager and recruiter at Levi Strauss & Co., with contact details
Get Pro for this job →

$49 a month · ₹1,999 for 30 days in India · cancel any time

See how you match this job — and similar ones. Free.

Upload your resume and hirly scores it against this role at Levi Strauss & Co. first, then against similar open jobs, and shows where you fit and why.

PDF or DOCX, up to 12MB. No sign-up to see your matches.

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

  • Keywords matched to this posting
  • Fit score before you apply
  • Cover letter included

Matched against 3M live jobs from 220,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude or ChatGPT and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Seniority
Mid level
Country
MX
Work mode
On-site / unstated
First seen by hirly
19 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

Introduction

As an Engineer I, Systems Reliability Engineering - BCOM, you will provide hands-on production support and operations for the BCOM B2B commerce platform. You will partner with SAP, AEM, middleware, and e-commerce teams to investigate incidents, resolve issues, maintain operational documentation, and help ensure platform stability with minimal business disruption. Reporting to the Operations Lead, Customer Success/BCOM (LATAM), you will contribute to the reliability and continuous improvement of revenue-facing commerce systems.

About the Job

  • Provide end-to-end production support for BCOM applications, including incident triage, root cause analysis, and issue resolution to maintain service stability.
  • Perform incident response and contribute to post-incident reviews for critical BCOM issues while coordinating with SAP and middleware teams.
  • Create and maintain support documentation, operating procedures, runbooks, and knowledge resources that support consistent service delivery.
  • Monitor platform health, queues, batch processes, and alerts to proactively identify, communicate, and escalate emerging issues.
  • Partner with SAP, AEM, middleware, and e-commerce product teams on releases, recurring issue resolution, automation opportunities, and continuous improvement initiatives.

About You

  • 3+ years of experience in IT production support, application operations, or e-commerce platform support.
  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • Experience supporting B2B or B2C commerce platforms, order management systems, checkout processes, or integration middleware technologies.
  • Working knowledge of SAP, Adobe Experience Manager (AEM), middleware integration patterns, observability tools, and enterprise support practices.
  • Strong understanding of ITSM processes, incident, problem, and change management, with the ability to communicate technical issues clearly and escalate appropriately.

LOCATION

Mexico, D.F., Mexico

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.

Original posting on Levi Strauss & Co.'s site ↗

Listed on hirly, a job board. hirly is not the employer: Levi Strauss & Co. is hiring for this role.

Similar jobs

Browse similar roles

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job