Engineer II, Field Services

Job Title:

Engineer II, Field Services

Job Description:

The Role: Engineer I, Field Services

Entegris is seeking a Field Service Engineer, material solutions division who will have tremendous visibility within the company, leading efforts to solve our customers’ most challenging problems and sell customer service. The Field Service Engineer will be assisting with liquid, solid, and gas equipment commissioning, troubleshooting, liquid / gas / solid canister changes, data collection, and facilitating prompt return of empty cylinders and canisters. Training will be provided to help the candidate increase competency and progress in the company.

In this role you will:

Conduct solid source delivery cabinet (SSDC) or liquid delivery system (LDS) shipment, installation, set-up, troubleshooting, and maintenance for multiple customers

Serve hardware parts replacement and software upgrade services for customer requests and development / improvement plan

Perform ampoule / canister / cylinder replacement work based on SOP. The replacement work includes a leak check and pressure monitoring, etc..

When handling chemicals, be sure to study and understand the Material Safety Data Sheet (MSDS)

Own customer evaluations to ensure sharp execution so benefits of the results are aligned with customer buying motives and presented in a professional manner

Need to minimize customer complaint through smooth communication and quick response

Communicate without barriers with account teams, supply chain, business units, and R&D teams in case of technical issues and to work efficiently.

Train customers and fellow colleagues on relevant technical knowledge

Traits we believe make a strong candidate:

5 ~ 10 years semiconductor field support / service experience is required

Bachelor’s degree in electrical / electronic / mechanical / material / chemical engineering is required

Smooth communication skill is STRONGLY required

Experience with vacuum valve, pressure gauge, MFC, regulator, fitting, switch, etc.. is a plus

Experience with electrical controls, PLC modules, relays, etc.. is a plus

Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic work environment and manage multiple activities

Proficient with Microsoft Office (Word, Excel, PowerPoint, MS Project) is a plus

Proficient in written and verbal English is a plus

Your success will be measured by:

To be a team player and demonstrate leadership attributes.

Prioritize project/activities and meet the goals.

Demonstration of creativity/innovation.

Collaborative approach to working within a team environment.