Engineer II, Total Product Support - CMP

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

The Total Product Support (TPS) Engineer is responsible for providing system-level technical support for advanced CMP platforms across development and customer environments. This role plays a critical part in first tool deployments, and sustaining engineering, ensuring successful transition from development to high-volume manufacturing.

The TPS Engineer works cross-functionally with manufacturing, field service, and customers to drive tool performance, reliability, and continuous product improvement.

Key Responsibilities

Serve as a system-level technical expert for advanced CMP platforms across development and customer environments

Support new product introductions (NPI), including first builds, qualification, and First‑In‑Fab deployments

Lead advanced troubleshooting and root cause analysis for complex tool and process issues beyond first-line support

Drive continuous improvement by feeding field learnings back into engineering, influencing design and process changes

Partner cross-functionally with manufacturing, supply chain, and field service teams to ensure seamless product performance

Support customers globally, including escalation management and direct engagement during critical issues

Develop strategies to improve tool uptime, reliability, and total cost of ownership (TCO)

Contribute to development of procedures, documentation, and training materials for field teams

What You Bring

Strong hands-on experience with CMP semiconductor equipment

Proven ability in troubleshooting complex system-level issues and driving resolution

Experience working across engineering, manufacturing, and customer-facing teams

Familiarity with tool installations, qualifications, and production ramp support

Data-driven mindset with experience using performance metrics and analytics to drive improvements

Ability to operate independently as a technical authority in high-pressure situations

Own resolution of high-impact escalations affecting customer production

Provide technical leadership and mentoring to field and support teams

Influence product roadmap through deep understanding of field performance and customer needs

Lead global initiatives to improve reliability, serviceability, and product performance

Qualifications

BSc+ 5 years experience or MSc Graduate

Strong troubleshooting and problem-solving skills at system level

Experience working with cross-functional teams and customer-facing environments

Software Knowledge

Ability to travel internationally as required

Experience with CMP, polishing, or similar wafer processing equipment

Familiarity with tool install, and qualification processes

Knowledge of semiconductor manufacturing processes and fab operations

Prior experience supporting global customers or high-volume manufacturing

The Total Product Engineer must be able to work close to the tool, understand customer urgency, organize incomplete data, communicate facts versus hypotheses, partner tightly with Field Service Engineers, and keep customer-facing problems moving without overclaiming root cause or creating uncontrolled risk.

Apply today to be part of what’s next.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn , Facebook , Instagram, X and YouTube .

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.