Engineering Manager, AI

About Felix

Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne, longevity and more.

Website: https://www.felixforyou.ca/

• The Role
• Our AI team builds applied AI products at Felix – LLM-powered experiences for patients, and the systems behind them that let a small team serve a growing patient base. As an Engineering Manager on the AI team, you will lead a team shipping AI into a regulated healthcare environment, where accuracy, safety and auditability matter as much as speed. You'll be responsible for delivering on and helping define the AI roadmap, partnering closely with Product, CX, Clinical and Pharmacy to decide where AI creates real leverage.

You will

Lead and grow a team of engineers building AI-powered features and platform capabilities across the patient and operations experience

Define, build, and optimize the systems behind our AI products; evaluation, prompt and model management, retrieval, guardrails, and monitoring

Set the bar for how we measure AI quality, and build the evaluation practices that let us ship changes with confidence

Own the operational side of running AI in production: model upgrades, cost and latency tradeoffs, and the observability to catch degradation before patients do

Partner with Clinical, Pharmacy and CX teams to keep humans appropriately in the loop, and to make sure what we build holds up to clinical and regulatory scrutiny

Lead team ceremonies and planning alongside product

Brainstorm features and initiatives with product and designers, helping set and guide the AI roadmap

Take part in all engineering-related and business-related decisions, with the expectation that you'll grow as a leader and engineer

Mentor and be mentored by other engineers

You have

3+ years as an engineering leader or manager

Hands-on experience shipping LLM-based or ML-driven products to production, not just prototypes

Real opinions about evaluation: how to measure quality, and how to avoid shipping on vibes

Strong judgement on where AI is the right tool

Leadership skills in unblocking and leading development teams

Clear communication around technical concepts and ability to collaborate with Product

Familiarity with evaluation, observability and experimentation tooling

Experience with both front-end and back-end technologies

Nice to have: experience in a regulated domain such as healthcare, fintech or insurance

Benefits

Full medical, dental and vision benefits

Maternity/paternity policy

4 weeks vacation (3 weeks anytime + 1 week during the holidays)

Competitive compensation

Stock option grant

Remote first, work from anywhere in Canada

Incredible culture powered by a highly collaborative and high-performing team

Large impact at an early-stage technology company

Professional development opportunities, working closely with founders and the senior leadership team

Open vacancy: This posting is for existing vacancies at the company.

Location: Toronto, Remote (Canada). We have an office in Toronto, but are currently working remotely and open to candidates from anywhere in Canada.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing [email protected].

• Recruitment Fraud Alert
• Please note : We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.

Communication: We will only ever contact you from an official @ felixforyou.ca email address.

Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).

Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process.