Enrollment Counselor

Get Set for Cumberlands!

Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.

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Job Description

An Undergraduate Online Enrollment Counselor coordinates admissions processes toward the enrollment of qualified undergraduate online students. This person will perform a broad range of duties to meet the needs of prospects, applicants, and newly admitted undergraduate online students.

This person must have excellent intercultural, problem-solving, organizational, and computer skills to keep up with the demands of the office. The position requires excellent communication skills and the ability to be a dynamic team player.

Key Duties and Responsibilities:

• •Manages admissions process, including inquiries, correspondence, collection, and maintaining admissions data.
• •Working with other admissions staff to keep student records up-to-date and accurately entered into the ERP/CRM database.
• •Responsible for maintaining admissions reports, daily, weekly, and monthly
• •Evaluates prospective student applications and transcripts using consistent standards for admissions to the University.
• •Communicate effectively with applicants in a timely manner.
• •Provides thorough knowledge of the University, academic departments, programs, curricula, methods of program delivery, and expectations.
• •Collaboration with academic departments and administration on a regular basis and the ability to build/maintain positive relationships.
• •Provide prompt and efficient customer service for Graduate Online Admissions.
• •Learn and execute new information and data processes that are required to meet the needs of the University.
• •Represent the University at events.
• •Receives and uploads student admissions documents.
• •Performs other duties as assigned.

Requirements :

• •Bachelor's degree preferred.
• •Must possess good people skills, the ability to communicate honestly and with tact for students who may not qualify for admissions.
• •Outstanding telephone skills; polite, friendly manner working with students.
• •Proficient in computer literacy and strong knowledge of Microsoft Office.
• •Must show initiative, adaptability, resourcefulness, dependability, and ability to act.
• •Customer Service Experience.
• •Excellent analytical, communication, and writing skills.
• •Ability to work a flexible schedule.
• •Office hours and work times are based on student needs.

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a

“life-more-abundant.”