Enterprise Application Pre-sales Specialist

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Role Summary

We are seeking a highly driven and consultative Enterprise Application Pre-sales Specialist to support the growth of our Enterprise Application Solutions practice in Malaysia.

The ideal candidate will bridge business requirements, enterprise application capabilities, and delivery expertise to shape transformative solutions for large enterprises. The role will focus on enterprise-grade workflow and business applications across domains such as IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (ITOM), Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Enterprise Risk Management (ERM), Governance, Risk & Compliance (GRC), and Workflow Automation.

Candidates are not expected to have experience across all of the above domains. Strong pre-sales and solution consulting experience in one or more of these domains is sufficient to qualify for the role. Depth of expertise in a relevant enterprise application domain is more important than broad coverage across every area listed.

Candidates should possess strong pre-sales and solution consulting experience in at least one leading enterprise application platform such as ServiceNow, Salesforce, SAP, or comparable enterprise platforms.

This role is expected to take an end-to-end solutioning perspective - from Day 1 implementation and transformation through Day 2 application managed services and continuous improvement. The successful candidate will work closely with sales, delivery, managed services, technology partners, and clients to develop commercially compelling and operationally sustainable enterprise application solutions.

The role is pivotal in supporting business development, influencing C-level and senior business stakeholders, and securing large-scale enterprise application transformation and managed services opportunities.

Key Responsibilities

Consultative Client Engagement

Lead strategic conversations with enterprise clients to understand business challenges, operational pain points, application landscapes, risk and compliance requirements, and transformation objectives.

Conduct discovery workshops, application maturity assessments, solution workshops, and executive briefings tailored to the client's industry and business context.

Identify opportunities to simplify, automate, standardize, and optimize enterprise workflows and business processes.

Translate complex enterprise application capabilities into clear business outcomes such as improved productivity, better customer experience, reduced operating cost, increased automation, improved governance, stronger risk management, and faster time-to-market.

Engage effectively with CIOs, CTOs, COOs, CROs, business executives, application owners, IT operations teams, risk and compliance teams, and procurement stakeholders.

Develop transformation roadmaps that align technology investments with the client's strategic, operational, risk, and compliance objectives.

Enterprise Application Solutioning

Lead pre-sales solution design for enterprise-grade applications across areas including:

IT Service Management (ITSM)

IT Asset Management (ITAM)

IT Operations Management (ITOM)

Customer Relationship Management (CRM)

Enterprise Resource Planning (ERP)

Enterprise Risk Management (ERM)

Governance, Risk & Compliance (GRC)

Enterprise Workflow Automation

Employee and Customer Service Management

Application Modernization and Integration

Translate client requirements into conceptual, functional, and solution-level architectures.

Develop end-to-end solution propositions leveraging platforms such as ServiceNow, Salesforce, SAP, or comparable enterprise application technologies.

Assess existing application landscapes and recommend modernization, consolidation, integration, automation, or replacement strategies.

Design solutions that consider application architecture, integration, data migration, security, workflow design, reporting, user experience, risk controls, compliance requirements, and operational support.

Support solutioning of enterprise risk capabilities including risk identification, assessment, control management, compliance monitoring, policy management, audit management, issue management, third-party risk, and operational resilience where relevant.

Recommend suitable product capabilities, implementation approaches, integrations, accelerators, and delivery models aligned with client objectives and delivery capabilities.

Collaborate with solution architects, product specialists, technical consultants, delivery leads, risk and compliance subject matter experts, and managed services teams to validate solution feasibility and delivery approach.

Day 1 Implementation Solutioning

Develop implementation strategies covering solution design, configuration, customization, integration, data migration, testing, deployment, training, organizational change management, and transition to production.

Define project scope, assumptions, dependencies, delivery phases, implementation timelines, resource requirements, and indicative effort estimates.

Develop fit-for-purpose implementation methodologies including Agile, hybrid, phased rollout, MVP, or enterprise-wide deployment approaches.

Identify implementation risks and propose practical mitigation strategies.

Ensure proposed solutions are scalable, secure, supportable, and aligned with enterprise architecture, governance, risk, and compliance standards.

Work closely with project delivery teams to ensure pre-sales commitments are achievable and can be successfully transitioned into delivery.

Day 2 Managed Services Solutioning

Design Day 2 Application Managed Services (AMS) propositions that support the client's application environment after implementation and go-live.

Develop managed services operating models covering application support, incident and problem management, service requests, enhancements, release management, platform administration, monitoring, controls, governance, and continuous improvement.

Define appropriate L1/L2/L3 support structures, service governance, escalation models, service-level agreements, KPIs, and operational responsibilities.

Develop capacity and resource models to support large-scale enterprise application environments.

Identify opportunities for automation, AI-enabled operations, self-service, proactive monitoring, risk monitoring, and productivity improvement within managed services.

Develop transition and knowledge-transfer approaches from implementation teams or incumbent service providers into steady-state managed services.

Support the development of multi-year managed services proposals including service scope, delivery model, resource estimates, service levels, commercials, and transformation roadmaps.

Collaborate with Application Managed Services teams to ensure solutions are operationally sustainable and commercially competitive.

Proposal, RFP and Deal Support

Lead or contribute to RFP/RFI responses for enterprise application implementation, transformation, risk management, GRC, and managed services opportunities.

Prepare compelling solution proposals, executive presentations, solution diagrams, implementation roadmaps, demos, Proof-of-Concepts, and commercial solution inputs.

Develop solution narratives that clearly articulate client challenges, proposed solutions, differentiators, business benefits, implementation approaches, governance considerations, risk controls, and managed services models.

Support deal qualification, solution shaping, estimation, pricing, proposal defen