Enterprise Solution Architect

• Project Role : Enterprise Solution Architect
• Project Role Description : Lead the development of complex solutions across multi-tower and/or multi- service transformational opportunities. Architect end-to-end integrated solutions leveraging the best mix of offerings, assets, and capabilities to maximize value for the client and Accenture. Ensure alignment of solution to client’s organization goals.
• Must have skills : ServiceNow IT Operations Management (ITOM)
• Good to have skills : ServiceNow IT Service Management (ITSM)
• Minimum 12 year(s) of experience is required
• Educational Qualification : 15 years full time education

Job Summary

We are looking for an experienced ServiceNow Technical Architect to lead the architecture, design, and implementation of enterprise ServiceNow solutions, with a primary focus on Configuration Management Database (CMDB), IT Operations Management (ITOM), Discovery, and the Automated Test Framework (ATF). The ideal candidate will define platform architecture, establish governance and best practices, ensure CMDB health, design scalable integrations, and guide technical teams through enterprise implementations and platform modernization initiatives.

• Key Responsibilities
• Architecture & Solution Design
• Define the overall ServiceNow technical architecture and implementation roadmap.
• Design scalable, secure, and high-performing ServiceNow solutions aligned with enterprise architecture.
• Lead solution design workshops with business and technical stakeholders.
• Produce architecture documents, solution designs, and technical specifications.
• Ensure adherence to ServiceNow best practices and platform governance.
• CMDB
• Design and govern enterprise CMDB architecture.
• Define CI classes, relationships, identification rules, and reconciliation strategies.
• Implement and optimize the Identification and Reconciliation Engine (IRE).
• Establish CMDB governance, lifecycle management, and data quality processes.
• Drive adoption of the Common Service Data Model (CSDM).
• Monitor and improve CMDB health, completeness, correctness, and compliance.
• ITOM
• Architect and implement ITOM capabilities including:
• Discovery
• Service Mapping
• Event Management
• Operational Intelligence
• Cloud Discovery
• Orchestration
• Define infrastructure monitoring and event correlation strategies.
• Optimize ITOM performance and scalability.
• Discovery
• Design Discovery architecture across on-premises and cloud environments.
• Configure and optimize MID Server deployments.
• Develop and maintain Discovery schedules, patterns, probes, and sensors.
• Troubleshoot Discovery issues and improve coverage and accuracy.
• Integrate Discovery with enterprise infrastructure tools.
• ATF (Automated Test Framework)
• Define enterprise testing strategies using ATF.
• Establish reusable automated test suites for regression testing.
• Integrate ATF into CI/CD and release pipelines.
• Drive quality assurance and release validation through automation.
• Platform Architecture
• Define platform standards, reusable components, and coding guidelines.
• Review customizations to minimize technical debt.
• Lead platform upgrades and release planning.
• Ensure high availability, performance, and scalability.
• Integration
• Architect integrations using:
• REST APIs
• SOAP APIs
• IntegrationHub
• MID Server
• Import Sets
• Transform Maps
• Design secure integration patterns with enterprise systems such as monitoring tools, cloud platforms, directory services, and asset management solutions.
• Leadership
• Mentor developers, administrators, and technical leads.
• Conduct architecture reviews and code reviews.
• Provide technical guidance throughout project delivery.
• Collaborate with enterprise architects, infrastructure teams, and business stakeholders.
• Required Technical Skills
• ServiceNow Platform
• Advanced scripting (JavaScript, Glide API)
• Business Rules
• Script Includes
• Flow Designer
• IntegrationHub
• Scoped Applications
• Service Catalog
• ACLs
• UI Policies
• UI Actions
• CMDB
• CMDB Architecture
• CI Modeling
• CSDM
• IRE
• Reconciliation Rules
• Data Certification
• CMDB Health Dashboard
• ITOM
• Discovery
• Service Mapping
• Event Management
• Operational Intelligence
• Cloud Discovery
• Orchestration
• MID Server
• Discovery
• Discovery Patterns
• Probes & Sensors
• Credentials Management
• Schedule Design
• Troubleshooting and Optimization
• Testing
• Automated Test Framework (ATF)
• Regression Testing
• Test Automation
• Release Validation
• Integration
• REST
• SOAP
• IntegrationHub
• LDAP
• SCCM
• Microsoft Intune
• VMware
• AWS
• Azure
• GCP
• DevOps
• Git
• Jenkins
• CI/CD Pipelines
• Update Sets
• Source Control Integration
• Preferred Certifications
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Technical Architect (CTA) (highly preferred, if achieved)
• Certified Implementation Specialist – Discovery
• Certified Implementation Specialist – Service Mapping
• ITIL Foundation or ITIL 4 Managing Professional
• Soft Skills
• Strong architecture and solution design expertise
• Excellent stakeholder management and communication
• Leadership and mentoring capabilities
• Strategic thinking and problem-solving
• Experience leading globally distributed teams
• Ability to influence technical direction and governance
• Key Deliverables
• Enterprise ServiceNow architecture and roadmap
• CMDB governance framework
• ITOM and Discovery solution architecture
• Automated testing strategy using ATF
• Integration architecture and security design
• Technical standards and reusable design patterns
• Performance optimization recommendations
• Architecture documentation and review artifacts
• Nice to Have
• Service Operations Workspace implementation
• IT Asset Management (ITAM)
• Software Asset Management Professional (SAM Pro)
• Hardware Asset Management (HAM Pro)
• Cloud management and automation
• AI-powered ServiceNow capabilities (such as predictive intelligence and virtual agent integrations)
• Experience with large-scale enterprise ServiceNow transformations

• Additional Information:
• - The candidate should have minimum 12 years of experience in ServiceNow IT Operations Management (ITOM).
• - This position is based at our Pune office.
• - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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