EOI-Clinic Assistant

• Title: Clinic Assistant
• Reports to: Manager, Primary Care
• Location: Kingston Community Health Centres, multiple locations
• Position Type: Contract, Full-Time (35 hr/week, 1 year)
• Vacancy: Existing vacancy

Salary/Wage : $21.75 - $23.90/hour

Position Summary

The Clinic Assistant is an integral member of the KCHC interprofessional primary health care team. Working closely with Registered Practical Nurses (RPNs), medical secretaries, Nurse Practitioners, Physicians, and other team members, the Clinic Assistant supports the efficient operation of the clinic through a blend of client-facing, clinical support, and administrative duties.

This role focuses on enhancing client flow, ensuring clinic spaces are clean and prepared, supporting clinicians with administrative and procedural tasks, and maintaining a welcoming and organized environment for clients.

The Clinic Assistant contributes to KCHC’s commitment to accessible, high-quality, and client-centered primary health care, with a focus on the social determinants of health, health equity, and trauma informed care.

Key Responsibilities

Client Support & Reception

Greet clients in a professional, welcoming manner and assist with wayfinding within the Centre.

Room clients for appointments, taking basic measurements (e.g., height, weight, blood pressure, temperature, pulse) as directed.

Support client flow and appointment scheduling as needed.

Handle, label, and prepare for pick-up of laboratory specimens according to protocols.

Clinical Assistance

Prepare examination rooms before client appointments (e.g., setting up equipment, preparing instruments and supplies).

Clean, disinfect, and restock exam rooms between clients.

Support infection prevention and control by maintaining cleanliness and safety standards.

Ensure medical and laboratory equipment is cleaned, sterilized, and maintained appropriately.

Administrative & Clerical Support

Support RPNs and medical secretaries with administrative tasks such as faxing, scanning, and organizing client records.

Assist with client recalls, referrals, and follow-up communication under the direction of clinical staff.

Reconcile laboratory results, diagnostic reports, and other client documentation as delegated.

Order and maintain inventory of medical and office supplies, including vaccines and clinical consumables as needed.

Maintain accurate records of supply usage and coordinate with vendors for reordering.

Prepare and distribute internal correspondence, reports, and meeting materials as required.

Maintain petty cash or handle small payments for uninsured services, if applicable.

Team Quality & Support

Participate actively in team meetings, quality improvement initiatives, and health centre committees as requested.

Promote effective communication and collaboration among team members.

Follow CHC policies, procedures, and infection prevention and control guidelines.

Support the Centre’s mission to provide equitable, accessible, and community-based health care services.

Basic Education and experience

Secondary School Diploma

Completion of a Medical Office Administration diploma or equivalent, an asset.

Experience in a clinical or primary care setting preferred.

Knowledge, Skills, and Abilities

Experience working in a community health, family practice, or interdisciplinary team environment an asset.

Proficiency in French and/or other languages commonly spoken in our community (e.g., Arabic) is considered an asset.

Strong interpersonal, communication, and organizational skills.

Ability to multitask and manage competing priorities in a busy clinical environment.

Demonstrated ability to work effectively as part of an interprofessional team and independently when required.

Understanding of trauma-informed care and infection, prevention, and control standards.

Commitment to KCHC’s values of equity, inclusion, and community-centered care.

Second language is an asset.

Clinic-based environment with direct client interaction.

Requires frequent standing, walking, and light lifting (e.g., moving supplies or equipment).

May involve safety-compliant exposure to biohazardous materials.

Other Requirements

Current and satisfactory Criminal and Vulnerable Persons Check.

Organizational Responsibilities

Comply with all relevant legislation and KCHC policies, including privacy laws

Commits to acquiring an understanding of the importance of trauma responsiveness and the impact of Adverse Childhood Experiences (ACEs)

Commits to demonstrating an ongoing commitment to Equity, Diversity, Inclusion, Indigenization and Accessibility (EDIIA) by representing the diverse nature of our communities, promoting and practicing inclusion

Supports consistent application and development of KCHC policies and procedures

Supports KCHC’s student and volunteer placement programs

Promotes awareness of and participation in KCHC activities

Demonstrated commitment to continuous learning and quality improvement

On occasion, perform other temporary duties as required

All KCHC staff have a duty to understand and follow KCHC policies, uphold high ethical and professional standards, and maintain confidentiality and privacy, using tact and good judgment in all dealings with other staff and clients.

At Kingston Community Health Centres (KCHC), we understand that the work of Equity, Diversity, Inclusion, Indigeneity, and Accessibility (EDIIA) is ongoing. We are dedicated to being accountable, transparent, and responsive to the holistic needs of the communities we serve. We will continue to listen, learn, and take meaningful action to ensure that our policies, practices, and services create an environment where everyone, regardless of their identity or circumstances, can thrive.

We actively encourage individuals from all backgrounds, including but not limited to women, racialized groups, Indigenous peoples, persons with disabilities, and those who identify as members of the 2SLGBTQI+ communities, to apply to KCHC. Our commitment to EDIIA is a living practice, one that evolves as we grow and learn together. We pledge to contribute to building a system that is equitable, diverse, inclusive, accessible, and welcoming for all.

KCHC is an equal opportunity employer, respecting and embracing the needs and diversity of our employees. If you require accommodation to fully participate in the hiring process, please notify Human Resources.

• Kingston Community Health Centres, 263 Weller Ave. Kingston ON, K7K 2V4
• www.KCHC.ca