Epic Professional Billing Analyst 2

Department

• BSD UCP - Information Services
• About the Department

The University of Chicago biomedical enterprise houses three entities: the Biological Sciences Division (BSD), the University of Chicago Medicine (UCM), and the Pritzker School of Medicine. Collectively called UCM, we are one of the nation's leading academic medical institutions and have been at the forefront of discovery, education, and clinical care since 1927. Located 20 minutes south of downtown Chicago, our Hyde Park main campus provides a single environment for learning, world-renowned basic science and clinical research, and outstanding clinical care.

The BSD is the largest academic unit within the University. The BSD is comprised of faculty from ten basic science departments, 13 clinical departments, and several Centers and Institutes. The approximately 1,300 faculty and 3,000 staff members working in the BSD collaborate across the organization to achieve our Mission, Vision, and Values (MVV):

MISSION: As part of the University of Chicago, we pursue globally impactful solutions to seemingly unsolvable challenges. Through our rigorous research, innovative education, and comprehensive care and healing, we collaborate on life-changing advancements that create meaningful results for our community and the world, including a greater, more equitable future for all.

VISION: Together, we elevate the human experience with knowledge and health care.

• VALUES:
• •Commit to Excellence: We contribute our exceptional talents to all we do and empower the same spirit of excellence in others.
• •Embrace Curiosity: We stay open to new ideas, champion diverse perspectives, and drive a culture of thoughtful risk-taking to deliver transformative innovation.
• •Embody Equity: We identify systemic issues and then foster change to drive a more equitable environment inclusive of diverse people, ideas, and fields of science.
• •Grow Together: We meaningfully collaborate with one another to create something bigger than we could ever achieve alone.
• •Make a Difference: We lead with heart and compassion in all our interactions. We create positive change in our areas of influence, whether expanding scientific inquiry, developing the next generation of leaders, or healing our community.
• •Take Ownership: We accomplish what we say we will and hold ourselves and one another accountable for our actions.

• The MVV serves as our True North, charting our strategic plan for the next ten years and beyond. It is an exciting time to be a part of the University of Chicago and the BSD. Our team is helping to shape the future for our learners, staff, faculty, patients, and community.
• Job Summary

Supports the maintenance and daily operation of Epic Resolute Professional Billing and related revenue cycle applications. Works closely with senior analysts and operational users to troubleshoot issues, perform build updates, test functionality, and help keep billing workflows running smoothly. Contributes to key optimization efforts but does not independently own system design or large-scale projects.

Responsibilities

• •Assist with maintaining and updating components of Epic Resolute Professional Billing including credit card payment build front-desk payment support, and basic billing configuration under the direction of a senior analyst.
• •Support the creation and maintenance of insurance follow-up workqueues. Help monitor workqueue behavior, escalate issues, and identify simple improvements to workflow efficiency.

Participate in testing activities for new functionality and system upgrades. Document results and flag issues to senior analysts and IT teams.

Help evaluate operational needs and translate them into service requests or minor configuration updates following established standards.

Maintain Epic Master File entries related to professional billing and perform routine updates to provider, facility structure and payer or reimbursement information.

Provide day-to-day support to operational users in areas such as charge review, claim edits, workqueue navigation, basic reporting, and registration or scheduling workflows that impact billing.

Assist with small scale project tasks including data collection, workflow documentation, user communication, and simple build tasks. Larger initiatives remain owned by senior analysts.

Support adherence to ITIL and change control processes by preparing documentation, submitting change requests, and ensuring updates follow proper review channels.

Maintain updated documentation for workflows, build elements, training materials, and configuration references.

Troubleshoot application issues within defined scope. Conduct initial analysis, gather details from users, and escalate complex problems to senior team members.

Contribute to process improvement discussions by identifying recurring issues or opportunities, while senior analysts own final design decisions.

Provide clear communication to operational stakeholders regarding issue status, upcoming upgrades, and basic system changes.

• •Perform related duties as needed to support overall revenue cycle system operations.
• •With moderate direction from others, conducts business process analyses, needs assessments, and preliminary cost/benefits analyses. Uses basic understanding of applicable business processes, systems, and industry requirements.
• •Implements functional, system, and program specifications. Assists in revising existing system logic difficulties as necessary, under the direction of more experienced colleagues.
• •Supports the IT development group in building new systems and enhance existing systems. Assists in coding, testing, debugging, and implementing software solutions. Prepares documentation on system enhancements and/or alternatives.
• •Administers new IT developments, keeps up with evolving business requirements, and uses knowledge of University systems to recommend appropriate systems alternatives and/or enhancements to current systems.
• •Performs other related work as needed.

Minimum Qualifications

Education:

• Minimum requirements include a college or university degree in related field.
• Work Experience:

• Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.
• Certifications:

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Preferred Qualifications

Experience:

Experience supporting Epic Resolute Professional Billing or Hospital Billing or similar revenue cycle applications strongly preferred.

Licenses and Certifications:

Epic Resolute Professional Billing Administration certification or accreditation.

Preferred Competencies

Understanding of professional billing, scheduling, registration, and claim workflows.

Ability to troubleshoot system issues and participate in testing and system updates.

Ability to maintain accurate documentation and training materials.

Ability to provide clear guidance and support to operational users.

Ability to work effectively with senior analysts, IT teams, and clinical staff.

Ability to identify when and how to escalate issues appropriately.

Ability to manage multiple tasks in a fast-paced, deadline-driven environment.

Strong attention to detail and commitment to accuracy.

Adaptable to system upgrades and changing workflows.

Ability to remain customer-focused, supporting both operational users and organizational goals.

Willingness to learn and stay current on system features and industry practices.

Working Conditions

• •Primarily remote work arrangement with some on-site meetings required.
• •Frequent interaction with clinical, revenue cycle, and administrative staff to. troubleshoot issues and support workflows.

Regular use of computers, monitors, and office technology for system configuration, reporting, and training purposes.

Occasional requirement to attend meetings or training sessions outside normal business hours.

Minimal physical demands; primarily sedentary work with occasional lif