EZCORP

Especialista de Service Desk

Corporate Remote Guatemala

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hirly's read of this role

Role family: Customer support
Seniority: Mid level
Country: GT
Work mode: Remote-friendly
First seen by hirly: 9 Oct 2026

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the posting

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today. We believe that our platform enabled lending and e-commerce solutions will revolutionize our ability to attract, engage and service our customers across the United States, Mexico and Latin America.

Join us now for an opportunity to be a part of a team that wants to provide access to short-term cash for every person – everywhere!

The Company:

Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans in the United States, Mexico and Latin America. We are dedicated to satisfying the short-term cash needs of consumers who are both cash and credit constrained and providing an industry-leading customer experience.

What’s in it for you:

Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.

Address:

Guatemala

Garantizar la atención de todas las solicitudes de servicios (Incidencias y Requerimientos) que las distintas áreas de la empresa requieran por medio de los canales de comunicación implementados para la atención de usuarios (Teléfono, Chat, Portal Autogestión, Correo electrónico), manteniendo un alto grado de satisfacción del cliente.

ESSENTIAL DUTIES & RESPONSIBILITIES:
Atender el 100% de los tickets ingresados diariamente
Cumplir con los SLA'S establecidos para los distintos servicios del catalogo
Cumplir con los procedimientos de documentación y registro establecidos
Cumplir con un mínimo del 90% de satisfacción de usuario final
Documentar en base de conocimiento resolución en la atención de incidencias.

EDUCATION & EXPERIENCE :
Conocimiento de Hardware y Software informático, Conocimiento de MS/AD, Conocimiento básico de redes.
Atencion a clientes, manejo de equipos informáticos (Computadores, impresoras, Escaners, etc.), Seguir procesos, Sistemas Operativos Windows (7, 10, 11), MS/O365
Soporte Tecnico, Servicio al cliente, Atención de forma remota a solicitudes de servicios técnicos IT.
En puestos de atención remota de usuarios de IT (Service Desk / Help Desk/ Call Center)
Contar con 2 años de experiencia en puestos similares.

Disponibilidad de horario para trabajar en turnos de 8 horas con un día de descanso a la semana el cual es rotativo o sábado o domingo.

EZCORP is an Equal Opportunity Employer

Original posting on EZCORP's site ↗

Listed on hirly, a job board. hirly is not the employer: EZCORP is hiring for this role.