Event Service Specialist

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilised three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specialising in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognised for excellence, recent honours include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

The Event Service Specialist will consistently deliver exceptional service to our client through excellent event service delivery. Along with other FIRST team members, the Event Service Specialist will represent the FIRST Solutions brand on-site within a well-known tech company. In this role you, your main focus will be to be the primary point of contact to successfully execute events, working with the FIRST team and various internal service providers.

Your Contributions

Primary contact on the event day for event hosts, working hand in hand with event managers and service partners to ensure appropriate execution and service delivery in each area of event support including catering, audio/video production, security, transportation, and room setup support.

Work across various event spaces, traveling between different floors and buildings throughout the day

Coordinate and execute event logistics

Reviews all event needs and re-confirms or clarifies any areas of concern prior to event

Support events onsite which could include managing multiple events a day

Troubleshoot issues and escalate any advanced needs to the appropriate internal partner

Communicate any pertinent adds/changes to the event team and supporting services lines as needed (i.e.: guest count changes, schedule changes, room setup or catering changes)

Assist event managers in the planning of large-scale events

Support the end-to-end planning for small-scale events as needed

Provide administrative support for event managers by keeping tracking tools, event planning documents and internal planning systems up-to-date and accurate

Responsible for compiling reports related to on-site events including post-event data

Support the Guest Services team as needed, which could include but is not limited to guest check-in, wayfinding, swag organization and distribution and answering questions on event details

What We Are Looking For

Up to 1 year of relevant experience

Must be fluent in English

This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required. This is an on-site position.

Knowledge of basic and fundamental standards of event management and event operations

Excellent interpersonal, communication and organizational skills

Experience working cross-functionally with various levels of stakeholders in a fast-paced environment

Creative problem solver, resourceful, team player

Adaptability to situations and ever-changing demands

Highly organized with the ability to handle multiple tasks to meet strict deadlines

Excellent time management and multi-tasking skills

Ambitious and proactive with a calm and flexible approach to handling pressure

Experience working on large and complex databases is a plus

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

25 Days Annual Leave PLUS Public Holidays

15 Days of paid sick and carer's leave each year

Employee Assistance Program including 24/7 support, counselling, and legal consultation

Complimentary Access to Headspace, Maven & more

Wellness Stipend

Personal Volunteer Day

Mobile Phone Allowance

Discretionary Bonus Structure

Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Onsite

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.