Event Staff Supervisor

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Job Title:

Event Staff Supervisor

Department:

Business Advancement | Schottenstein Center Guest Services Administration-JM

Responsibilities

Provide excellent guest service to fans attending Ohio State events

Schedule event staff during an assigned athletic or special event, based on deployments provided by Event Management staff

Verify attendance of staff and complete timesheets for events

Attend annual Operations Meetings for assigned sports

Participate in emergency drills or table top exercises produced by the Department of Public Safety

Provide direct supervision to assigned crew of event staff at each event

Ensure excellent guest service is being provided to guests by your staff

Act as a second level of support to event staff to resolve guest issues in your assigned area

Provide direct coaching and training to the staff assigned to your area

Ensure that the staff assigned to you comply with policies & procedures included in the Event Staff Pocket Guide/Manual

Scanning, counting and checking tickets at athletic contests and special events

Conducting security screening of guests entering our facilities

Provide excellent guest service to fans attending Ohio State events

Directing and assisting guests to their seats or to find other amenities provided inside the facility

Directing and assisting guests to services outside of the facility (roadways, restaurants, hotels, etc.)

Assist with the enforcement of NCAA, Conference, University, and Athletic Department rules and regulations

Recognize and check credentials, limit access to restricted areas of facilities

Be an expert of and an advocate for Ohio State Athletics & the Schottenstein Center

Qualifications

Must be 18 years of age or older

Minimum 3 years of experience as an event staff member, or equivalent

Experience managing others

Must be able to stand on your feet for 4 hours or more, indoors and outdoors, rain or shine

Ability to maintain a positive attitude at events at all times

Ability to focus on listening and satisfying our guests

Ability to maintain and support open communication with Event Management staff

An interest in working with guests and fellow staff of varying backgrounds

Excellent verbal communication skills

Excellent problem solving ability

Additional Information:

Location:

Schottenstein Center (0081)

Position Type:

Intermittent

Scheduled Hours:

0.2

Shift:

Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

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The university is an equal opportunity employer, including veterans and disability.