Executive - Collection

Company: Pointo

Position: Field Collection Executive

Department: Debt Collections / Recovery

Job Location: Bhopal

Experience: 0–2 Years

Salary: ₹14,000 – ₹18,000/month + Incentives

About the Role

We are looking for a Field Collection Executive to join our Debt Collections/Recovery team at Pointo. The candidate will be responsible for visiting customers in the assigned area, following up on outstanding payments, and ensuring timely collection of dues.

This is a field-based role , so the candidate should be comfortable travelling extensively within the assigned territory and interacting directly with customers.

Key Responsibilities

• •Visit customers at their registered/assigned locations for payment collection.
• •Follow up with customers regarding pending and overdue payments.
• •Maintain regular communication with customers through phone calls and field visits.
• •Explain outstanding dues and payment-related information clearly to customers.
• •Ensure timely collection of assigned accounts.
• •Maintain accurate records of collections, customer visits, and follow-ups.
• •Submit daily/regular collection reports to the reporting manager.
• •Handle customer queries and concerns professionally.
• •Coordinate with the internal collections/operations team regarding payment status and customer cases.
• •Travel within the assigned territory as required for collection activities.
• •Achieve assigned collection targets and follow company collection processes and guidelines.

Candidate Requirements

• •Graduate in any discipline.
• •0–2 years of experience in field collection, debt recovery, sales, field operations, or a similar customer-facing role.
• •Own 2-wheeler is mandatory.
• •Android smartphone is mandatory.
• •Valid driving licence and willingness to travel.
• •Comfortable travelling approximately 120–150 km as required by the role.
• •Basic English communication skills.
• •Good communication and customer-handling skills.
• •Ability to work independently in a field environment.

Preferred

• •Experience in loan collection, debt recovery, business loan collection, LAP collection, EMI collection, or financial services .
• •Experience in field sales or collection will be an added advantage.
• •Candidates familiar with the local Bhopal area/territory may be preferred.