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Capita

Executive - Customer Management

Pune

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hirly's read of this role

Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
15 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Ensures that customer issues and concerns are answered efficiently and effectively. More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with business, policy and legal requirements.

Job title:

Executive - Customer Management

Job Description:

  • To achieve customer and client KPI targets in relation to all contacts received via multiple channels working within the requirements of data protection legislation
  • To deliver an excellent customer experience by providing a customer-focused, right first-time service, managing any customer complaints to a satisfactory conclusion..
  • To respond to all contacts from both internal & external customers made via all the available channel
  • To accurately capture data and enter it on to the relevant systems
  • More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area

Location:

Pune ,

India

Time Type:

Full time

Contract Type:

Fixed Term (Fixed Term)

Original posting on Capita's site ↗

Listed on hirly, a job board. hirly is not the employer: Capita is hiring for this role.

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