Executive - Helpdesk

Job Title

Executive - Helpdesk

Job Description Summary

Job Description

§ Attend to incoming calls and responding to email from customers

§ Record complaints and inform about the complaint to concerned C&W representative.

§ Maintain the MIS for complaints received/completed.

§ Receipt of the bills/invoices from the vendor.

§ Ensure that the Helpdesk is manned by as per the agreed timings.

§ Providing support for internal events

§ Maintaining of First Aid box

· Collaborate with other members of the C & W on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.

· Collect all closed work orders to close the calls

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· Produce reports based on the data collected, through produced work orders, for C & W and the Client.

· Receive and answer all incoming calls/mails reporting complaints or work requests.

· Log in the call through the software, which in term generates work orders

· Set up reports with all collected data coming from the work orders for the Client as well as for C & W for controlling, transparency and information purposes

· Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations

· Maintain the confidentiality and security of all data and information relating to the facility

INCO: “Cushman & Wakefield”