Executive Housekeeper

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:

https://wd5.myworkday.com/cowlitz/d/inst/1$9925/9925$5529.htmld

Pledge for Success:

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Manages the housekeeping services of the hotel in a manner which will maintain high standards of service and hospitality consistent with the policies and procedures set forth by the management of the hotel.

Primary Duties and Responsibilities:

• •Promotes superior guest service.
• •Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• •Organizes and manages the daily operations of the housekeeping staff by overseeing the cleaning and sanitation of guest rooms, public areas, and Heart of House.
• •Performs daily inspections of guest hotel rooms, bathrooms and public areas for cleanliness, appearance, and organization according to department standards.
• •Conducts all departmental and pre-shift meetings.
• •Prepares and follows through on departmental strategic plans and goals.
• •Follows up with guests to ensure that customer satisfaction goals are met.
• •Responsible for the hiring, training, scheduling, evaluating, and counseling of the housekeeping staff.
• •Prepares department schedules and labor and productivity reports.
• •Ensures accurate key control.
• •Works as a liaison for the laundry operation, including managing par levels and guest supplies, ensuring proper laundering, storage, and distribution standards.
• •Develop and track loss prevention measures for linen.
• •Works as a liaison for the laundry operation.
• •Instructs employees on the proper use of equipment and chemicals per the ilani Occupational Safety and Health Ordinance.
• •Provides feedback on survey inspections scores.
• •Develops action plans and projects for sections that need cleaning improvements.
• •Maintains a clean, safe, hazard-free work environment.
• •Reports repairs and replacement of equipment, as needed.
• •Ensures proper recycling procedures are adhered to .
• •Assists with the preparation of the monthly P&L and annual budget.
• •Assists with ordering needed supplies through the inventory control system.
• •Assists with budget goals for Housekeeping and EVS supplies.
• •Communicates with vendors, as needed.
• •Ensures guest requests are fulfilled in a timely manner.

Performs other duties as assigned.

Minimum Qualifications:

• •High School Diploma, GED, Recognized Equivalent Diploma (RED), or Foreign High School Diploma (FHD).
• •Minimum five (5) years of progressive housekeeping leadership experience in a hotel, resort, or casino environment.

• •Minimum three (3) years of management experience overseeing housekeeping operations, supervisors, and line-level team members in a hotel with a minimum of 250 rooms.
• •Must possess 4 Diamond housekeeping experience.

• •Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• •Demonstrated experience managing labor scheduling, productivity standards, staffing, and departmental budgets.
• •Strong knowledge of housekeeping operations, laundry operations, cleaning chemicals, equipment, and safety procedures.
• •Knowledge of OSHA regulations, Hazard Communication Standards, SDS/MSDS requirements, bloodborne pathogens, and workplace safety programs.
• •Proficiency with Microsoft Office applications including Word, Excel, Outlook, and hospitality operational systems.
• •Strong leadership, communication, coaching, and employee development skills.
• •Ability to analyze operational data and implement process improvements.
• •Ability to manage multiple priorities in a fast-paced, high-volume environment.
• •Ability to work flexible schedules, including weekends, holidays, and varying shifts.
• •Ability to stand, walk, bend, reach, push, pull, and lift up to 40 pounds throughout a shift.

Must be willing to work in a smoking environment.

Preferred Qualifications:

• •Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• •Executive Housekeeper experience in a luxury hotel, resort, or casino property preferred.
• •Experience leading housekeeping operations with 300+ guestrooms preferred.
• •Experience with HotSOS, Opera PMS, LMS, or similar hospitality management systems preferred.
• •Bi-lingual communication skills preferred.

Work Shift:

Any (United States of America)

Wages:

This role offers a starting wage of $69,911.00 annually. Candidates with relevant experience may be placed higher within the established pay range.

Knock, knock. Hear that sound? That's opportunity!