Executive of Information Technology Service Delivery

About Us

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📩 Job Title : Executive of Information Technology Service Delivery

📍 Location : Malaysia

🏢 Department : Technology

Job Summary

The IT Service Management Coordinator supports the Manager of IT Service Delivery in the day-to-day operations of IT services, with a focus on service implementation and IT project coordination. Acting as the primary backup to the Service Delivery Manager, the role ensures continuity in service reporting and operational oversight when required.

Working closely with internal IT teams, the AI Factory, operations functions, and external vendors, the role facilitates the smooth transition of new services and systems into production, maintains accurate service data, and ensures follow-up on actions. This role also emphasises proper documentation and tracking of IT service delivery activities.

This is a developmental role suited for individuals early in their IT service management or IT delivery career who are looking to build expertise in structured ITSM practices and project coordination.

Job Duties and Responsibilities

Service Delivery Support

Support the day-to-day coordination of IT service operations and service delivery activities

Assist in maintaining service performance data, dashboards, and reporting accuracy

Act as backup to the Service Delivery Manager, ensuring continuity of reporting and operations

Service Implementation & Transition

Coordinate the implementation of new services and systems into production environments

Work with IT teams and stakeholders to ensure smooth service transitions with minimal disruption

Track implementation milestones and ensure timely completion of deliverables

Project Coordination

Provide administrative and coordination support for IT projects and service initiatives

Track project actions, risks, and dependencies, ensuring timely follow-up

Maintain project documentation and ensure updates are consistently recorded

Stakeholder & Vendor Coordination

Liaise with internal IT teams, AI Factory, operations functions, and external vendors

Coordinate meetings, updates, and communication across stakeholders

Support issue tracking and escalation where required

Documentation & Governance

Maintain accurate and up-to-date service documentation, logs, and records

Ensure all service and project activities are properly documented and auditable

Support adherence to ITSM frameworks, processes, and governance standards

Key Requirements

Education & Experience

Bachelor’s degree in Information Technology, Computer Science, or a related field

1–3 years of experience in IT operations, service management, or project coordination (fresh graduates with relevant exposure may be considered)

Technical & Functional Skills

Basic understanding of IT Service Management (ITSM) frameworks (e.g. ITIL)

Familiarity with IT service operations, incident tracking, and service reporting

Exposure to project coordination or delivery environments is advantageous

Proficient in Microsoft Office (Excel, Word, PowerPoint)

Soft Skills

Strong organisational and coordination abilities

Good communication and stakeholder management skills

Attention to detail and ability to maintain accurate records

Proactive, dependable, and able to manage multiple tasks effectively