Executive - Personal Financial Services (Sales Advisor, Credit Processing)

If you are looking to excel and make a difference, take a closer look at us…

• This role is responsible for loan processing, data entry, case mitigation, customer service, FIS lodgment, disbursement documentation and compliance ambassador in Auto Loan Centre
• Functional (job responsibilities)

Assist the Centre Manager to oversee daily business operations

Review loan application submitted by EHP, unqualified cases to be reject outright

Verify and process loan application for credit approval

Scan VSO, consent form, income document and other necessary documents

Perform thorough KYC via phone interview conversation with loan applicant

Follow-up with customer on any pending document for loan approval

Calculate business income from Bank statement

Data entry and upload necessary documents into LOAD$ system

Follow-up with EHP/dealer on loan processing KIV and advice on loan pricing

Loan processing

-Review loan application submitted by SMS

-Verify and process loan application for credit approval which required system access (RAMCI and FIS / Redbook)

-Assist in pricing deviation

-Segment cases into processable or non processable

-Escalate processable cases to CED; to recommend outright reject non processable cases for Manager’s review

Loan mitigation-Perform credit evaluation and recommendation

-Review cases to see if extra documents are required

Assist EHP on witnessing and signing of loan agreement

Attend to phone or walk-in customer queries and complaints

Perform FIS lodgment

Compile loan documentations according to Bank guidelines for disbursement

Follow up with EHP/dealer on funding defect

Manage sales tracking tools and reporting

Conduct annual Centre review on fixed asset and dispose obsolete asset

Responsible for gift fulfillment on sales campaign

Perform monthly stock count on premium item

Maintain positive business relationship with all stakeholders

Recommend or fine-tune processes to improve business operations

Mentor and guide new/junior employee

Involvement in ad-hoc or any other related task deemed required

Managerial

Ensure office equipment and work area are maintained clean, safe and organized

Education/Qualification

Minimum tertiary education or equivalent certificates qualification

Good communication and interpersonal skills

Proactive, customer-oriented and able to work independently

Ability to work in a fast paced environment, under short time constraints and within established deadlines

Minimum 40 WPM typing speed with high accuracy

Ability to handle and maintain confidential information

Experience

Experience in administration, customer service or credit processing will be an added advantage

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.