Coates Group

Experience Designer, Future Experience

Sydney

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Seniority: Mid level
Country: AU
Work mode: On-site / unstated
First seen by hirly: 19 Oct 2026

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the posting

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Working under the Director of Future Experience, this role brings the organisation’s future experience ambition to life by translating emerging customer needs, behavioural shifts and technology possibilities into clear hypotheses and testable concepts. It connects discovery with experimentation across physical, digital and service environments to generate evidence that guides experience direction, product opportunities and future investment decisions.

Original posting on Coates Group's site ↗

Listed on hirly, a job board. hirly is not the employer: Coates Group is hiring for this role.

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