Experienced Customer Service Representative

Description

F&M Bank in Papillion is seeking an experienced customer service representative to join our banking team. This position is designed for an individual with established banking and cash-handling experience who can independently perform a broad range of teller functions, deliver exceptional customer service, support daily branch operations, and be interested in being active in the community.

The ideal candidate will demonstrate strong cash-handling skills, sound judgment, attention to detail, and the ability to handle complex transactions. Depending on experience and qualifications, this position may be filled at a Teller II¸Teller III, or Universal Banker I, Universal Banker II level.

Requirements

• •Provide exceptional, professional, and personalized service to customers while building positive customer relationships.
• •Independently process routine and complex teller transactions accurately and efficiently, including deposits, withdrawals, check cashing, transfers, loan payments, and other banking services.
• •Maintain and balance teller drawers, vault cash, ATM cash, and other negotiable instruments in accordance with established procedures.
• •Process large cash transactions while following appropriate approval, verification, and security requirements.
• •Assist customers with account maintenance, cashier's checks, money orders, wire transfers, and other authorized banking services.
• •Identify potential fraud, suspicious activity, unusual transactions, and operational risks, escalating concerns appropriately.
• •Explain bank products and services and identify opportunities to refer customers to lenders, customer service representatives, and other bank personnel.
• •Support daily branch operations, including opening and closing procedures, vault balancing, ATM balancing, and other operational responsibilities.
• •Maintain knowledge of bank policies, procedures, products, BSA/AML requirements, security procedures, and applicable banking regulations.
• •Assist with resolving teller differences, transaction discrepancies, and operational issues.
• •Provide guidance, training, and support to less-experienced tellers as needed.
• •Assist management in maintaining teller-line procedures, internal controls, and operational accuracy.
• •Support audits, cash audits, compliance reviews, and implementation of new procedures or technology.
• •Maintain confidentiality of customer, employee, and bank information.
• •Perform other duties as assigned by branch management.

Qualifications

• •High school diploma or equivalent required.
• •Typically minimum 2–4 years of banking, teller, cash-handling, or comparable financial-services experience.
• •Demonstrated ability to accurately handle cash, balance a teller drawer, and maintain strong cash controls.
• •Working knowledge of banking products, teller procedures, and applicable regulations.
• •Ability to recognize and appropriately escalate unusual or potentially fraudulent transactions.
• •Strong customer-service, communication, and interpersonal skills.
• •Excellent attention to detail, problem-solving abilities, and sound judgment.
• •Ability to work independently while contributing effectively to a team.
• •Ability to coach, train, and assist less-experienced employees.
• •Proficiency with computers and banking systems.
• •Desire to be active in the local community developing relationships with potential customers through chamber and other community opportunities

What We're Looking For

We are looking for someone who takes pride in providing excellent customer service, demonstrates dependability and professionalism, and understands the importance of accuracy and security in banking operations.

The successful candidate will be a knowledgeable and dependable member of the branch team who can work independently, assist with daily operational needs, serve as a resource to fellow employees, and be willing to be present in the community.

Physical Requirements

• •Ability to sit and/or stand for extended periods.
• •Ability to lift and move cash drawers, coin, and other items consistent with normal branch operations.
• •Ability to operate standard office and banking equipment.

Level Placement: The position will be classified based on the candidate's experience, demonstrated technical proficiency, independence, and ability to support and guide other teller staff.