Expert ServiceNow Developer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

As an Expert ServiceNow Developer with Capgemini, you will act as a technical authority for AI-powered ServiceNow solutions. You will combine deep development expertise with solution-design leadership, pre-sales support, innovation leadership, and mentoring. You will drive complex enterprise AI implementations and contribute to reusable intellectual property and AI Factory strategy.

In this role you will:

• Lead the design and implementation of enterprise-scale AI solutions on ServiceNow.

• Define AI solution architecture patterns, technical standards, and development practices.

• Design and govern Retrieval-Augmented Generation architectures, AI Agents, and enterprise copilots.

• Lead integrations with external large-language-model platforms and enterprise systems.

• Perform technical reviews and quality-assurance governance.

• Troubleshoot complex ServiceNow platform and AI-integration challenges.

• Mentor junior and confirmed developers and provide technical guidance across delivery teams.

• Lead AI Factory accelerator and intellectual-property development initiatives.

• Define reusable enterprise AI solution patterns and contribute to innovation roadmaps.

• Act as technical lead during strategic customer engagements, executive demonstrations, AI workshops, proposals, estimations, and solution strategy.

Your Profile

• 5–7 years of relevant ServiceNow experience for this recruitment need.

• Advanced ServiceNow development capabilities and strong platform expertise.

• Experience with Now Assist, AI Agents, RAG, enterprise AI integrations, and solution architecture.

• Advanced JavaScript, REST API, Flow Designer, and debugging skills.

• Knowledge of AI Control Tower, OTTO, MCP, or external LLM platforms is valued.

• Professional fluency in French and English .

• Preferred certifications: CSA, CAD, CIS Data Foundation plus another CIS certification, and Now Assist training.

• Strong communication, strategic thinking, customer advisory, stakeholder-management, influencing, negotiation, and innovation-leadership skills.

What you will love about working here

• •Software Engineer Community : Join a global community of 100,000+ software engineering professionals and expand your network through client and executive interactions.
• •Diverse & Impactful Projects : Develop your expertise across a wide range of missions, technologies, and sectors, with meaningful autonomy and room for initiative.
• •Continuous Learning : Access comprehensive training platforms and recognized certifications.
• •Flexibility & Balance : Benefit from hybrid working policies that allow you to manage your time and work location effectively.

• Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
• Make it real | www.capgemini.com