Express Automotive Service Advisor (Entry-Level / Customer Service)

Description

Founded in 2008 by David Pedder, Pedder Automotive Group is a family-owned dealership network with 7 locations across Southern California , representing top brands including Nissan, Hyundai, Chrysler, Dodge, Jeep, and Ram.

Our locations include:

• •Pedder Nissan
• •Raceway Nissan
• •Temecula Nissan
• •Hemet CDJR
• •Lake Elsinore CDJR
• •Pedder Hyundai of Poway
• •Pedder CDJR of Poway

We are known for a high-performance culture, strong leadership, and a customer-first experience —creating an environment where both employees and customers thrive.

The Express Service Advisor is a customer-facing, fast-paced role responsible for guiding customers through routine maintenance and light repair services.

This is an excellent opportunity for someone looking to start or grow a career in automotive service, customer experience, or dealership operations .

Requirements

Key Responsibilities

• •Greet customers and provide a welcoming, high-energy service experience
• •Consult with customers on maintenance needs and recommended services
• •Write repair orders and build accurate service estimates
• •Clearly explain services, timelines, and costs
• •Recommend additional services when appropriate (upselling ethically and effectively)
• •Coordinate with technicians to ensure efficient workflow and turnaround times
• •Deliver on customer satisfaction (CSI) goals and shop productivity targets

Qualifications

• •Customer service or sales experience preferred (automotive experience a plus, not required)
• •Strong communication skills with the ability to build trust quickly
• •Highly organized with the ability to multitask in a fast-paced environment
• •Self-motivated with a take-ownership mindset
• •Willingness to learn automotive systems, maintenance, and repair processes
• •Team-oriented while also able to work independently