eXPRS Technical Support Specialist 1 (Operations and Policy Analyst 1)

Initial Posting Date:

11/09/2026

Application Deadline:

11/16/2026

Agency:

Department of Human Services

Salary Range:

$4,519 - $6,904

Position Type:

Employee

Position Title:

eXPRS Technical Support Specialist 1 (Operations and Policy Analyst 1)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Solving little mysteries every day is what we do at the Office of Developmental Disabilities Services (ODDS), Provider Administration Unit, Technical Assistance Unit. We provide technical support to eXPRS end users including people who receive service and their families, personal support workers and agency and foster providers. If you enjoy fast paced sleuthing where no two days are the same, providing excellent customer service, working from home, and the opportunity to grow your career, apply today!

Note: A cover letter is required, (please limit it to only two pages.) Failure to submit the required cover letter will result in disqualification of your application .

To review the full list of duties and responsibilities, please click here to view the Position Description (PD).

Summary of Duties

The Office of Developmental Disabilities Services (ODDS) provides opportunities to link services for Oregonians who are elderly or who have physical, intellectual, or developmental disabilities. ODDS oversees an array of services including but not limited to residential, in home, employment, family support, crisis, and case management delivered through a state field structure or agreements with county governments or subcontracted agencies.

This position is in the Technical Assistance Unit (TAU) of the Oregon Developmental Disabilities Services (ODDS) Provider Administration Unit. The ODDS Provider Administration Unit works together with the community to show understanding and guidance through the Developmental Disabilities payment process. We also support the information technology used by ODDS Programs and staff through the Technical Assistance Unit. The systems are designed to ensure the Program's mission/goals/programs and business practices are supported by information technology and for ensuring providers are paid accurately and timely.

As an eXPRS Technical Support Specialist 1 , you will:

• •Provide technical expertise and support to eXPRS end users including monitoring and filtering eXPRS Service Desk tickets.
• •Gather and analyze information about the user’s issues and needs and determine best way or person to resolve the problem.
• •Provide a primary support role for the technical coding of ODDS Enrollment and Eligibilities (DDEE).
• •Provide insight and feedback on application enhancements as well as provide end user testing during application development.
• •Provide excellent customer service both in writing and verbally to all levels of system users.
• •Perform ticket routing and escalation to Tier 2 level support.
• •Provide waiver eligibility case coding expertise to business partners.
• •Use the information submitted by community business partners, determine the appropriate service eligibility waiver coding and waiver coding dates for individuals with developmental disabilities.
• •Follow recommend course of action and policy from ODDS policy, correct waiver or service eligibility coding conflicts or other issues impacting service authorizations.
• •Facilitate in answering additional questions and concerns that have increased due to the Agency With Choice (AWC) program from Senate Bill 1521.

Minimum Qualifications

Three years of professional-level evaluative, analytical, and planning work experience.

Education in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science, or health, human, or social services, or similar degree will substitute for experience based on the following:

• •Associate’s degree in any of the listed areas substitutes for 18 months of experience.
• •Bachelor's degree in any of the listed areas substitutes for three (3) years of experience.

Essential Attributes

We are looking for candidates with:

• •Attention to detail for following directions, creating grammatically correct documents, maintaining consistency throughout processes and procedures, tracking systems and services, etc.
• •Experience working independently with minimal direction and responding appropriately to situations that require immediate attention.
• •Experience using time management, organization, and prioritization skills to manage multiple tasks at varying stages, meet competing deadlines, and work effectively in a fast-paced environment with frequent interruptions.
• •Experience demonstrating a highly collaborative demeanor, working with others to solve problems, and contributing to the team’s success.
• •Experience providing customer service through written and verbal communication while remaining courteous, patient, and supportive to customers.
• •Experience working with eXPRS.

Preferred attributes

This attribute is not required to be competitive; it is a plus:

Experience providing technical assistance to a variety of individuals.

Attention all candidates! A cover letter is required, (please limit it to only two pages.) Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. Failure to submit the required cover letter will result in disqualification of your application.

• •Please upload a resume or complete the work history profile. Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range during the Equal Pay Assessment (previously known as Pay Equity Assessment) . If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover may be uploaded in the Resume/CV field on the online application. After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
• •The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification .
• •The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process .
• •The job posting closes at 11:59 PM (PDT/PST) on the close date . Immediately after you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference. These questions are necessary to complete the application process.

Working Conditions

• •Your typical work schedule will be Monday – Friday , 8:00 a.m. – 5:00 p.m. Pacific Standard Time (PST).
• •Working remotely will be considered in filling this position. Your official workstation will be at our Salem office but the opportunity for remote work at a local office or other remote location will be considered depending on work performance and business need. The ability to report to Salem is required when business or operational