EZ Concept Inside Sales Representitive

The Inside Sales and Customer Service Specialist for EZ Concept is responsible for following up quotes, architects, researching projects, entering orders and managing customer enquiries.

KEY EFFECTIVENESS AREAS/RESPONSIBILITIES

Duties & Responsibilities

Main Activities:

A knowledge of the Door and Door Frame Industry would be preferable

Enter Orders into the Netsuite System.

Telemarketing to Potential Clients and Architects on the EZ Concept range

Working with customers on projects

Sending out samples to qualified prospects and architects

Enter leads and contacts into NetSuite

Understand and maintain confidentiality relating to all business activities, especially relating to manufacturing details and customer/ supplier details.

Performance standards:

Work as a team with the Sales department to do whatever is needed.

Have great Phone and Communication Skills

Manage time in an effective manner.

Confidentiality is paramount.

SELECTION CRITERIA

Required Skills:

Advanced Computer Skills

Customer Service Oriented

Telemarketing Ability

Reasoning Ability

Ability to read, write, and comprehend instructions, correspondence & memos

Excellent interpersonal skills

Decision making skills

Attention to detail and high level of accuracy

Preferred skills:

Effective verbal and listening communication skills

Stress management skills

Time management skills

Oral Communication Skills

Written Communication Skills

Reading Skills

A Knowledge of Netsuite – Our ERP System

Personal Attributes:

The incumbent must maintain strict confidentiality in performing the duties of the 2nd shift Supervisor. Must also demonstrate the following personal attributes:

To be honest and trustworthy

Be respectful

Possess cultural awareness and sensitivity

Be flexible

Demonstrate sound work ethics

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