F&B Crew Member - Trailhead Lodge

Are you interested in delivering memorable experiences, enhancing people's lives and having fun while doing it? This shared mission of POWDR and Mt. Bachelor creates a fun and inspiring culture that we live every day. We look for employees who are passionate about sharing mountain culture, have a positive attitude, are problem solvers and care about winning as a team. Our vision drives us to deliver exceptional experiences and it's our employees who become the true moment makers here at Mt. Bachelor.

Trailhead Lodge is Central Oregon's year-round basecamp for adventure and community. Designed for outdoor-minded travelers and locals alike, the lodge offers comfortable, adventure-forward lodging, from winter powder days to summer bike laps and shoulder season escapes. With welcoming communal spaces, thoughtfully designed rooms, and easy access to everything Bend has to offer, Trailhead Lodge is where guests unwind, connect, and prepare for their next great adventure.

This role comes with amazing perks & benefits because we want our employees to Work Where You Play!

• •Free employee season pass and free or discounted dependent(s) season pass
• •Free and discounted friends & family day passes
• •Free transportation to & from Bend, Sunriver, and La Pine
• •Discounts across the resort (food & beverage, retail, rentals, lessons & more)
• •Winter season employee housing program & Summer season camping program
• •401k with up to 5% company match & immediate vesting
• •Discounted daycare onsite at Mt. Bachelor
• •Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more)
• •Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts

Position Summary

The Food & Beverage Crew Member is a hands-on, guest-facing role responsible for preparing and serving all food and beverage offerings within Trailhead Lodge’s café and communal spaces. This position plays an important role in creating a welcoming, social environment for guests and locals.

This role combines food preparation, beverage service, and guest interaction, requiring an individual who is comfortable working both behind the counter and directly with guests in a fast-paced, casual café setting.

Food & Beverage Operations

• •Prepare and assemble food and beverage items, including grab-and-go offerings, light fare, coffee, beer, wine, and non-alcoholic beverages.
• •Follow established recipes, portioning, and presentation standards to ensure consistency and quality.
• •Maintain cleanliness, organization, and food safety standards across all prep and service areas.
• •Support basic kitchen operations, including prepping ingredients, stocking, and organization.
• •Monitor product quality and ensure all offerings meet Trailhead Lodge standards.

Role Structure & Accountability

• •Work is performed under the direction of the Guest Experience Supervisor/Manager
• •Serves as a foundational role with growth potential toward Guest Experience Supervisor responsibilities.
• •Success is measured through guest satisfaction, teamwork, reliability, and attention to detail.

Work Location & Schedule

• •On‑site position at Trailhead Lodge.
• •Schedule may include weekends, holidays, and varied shifts based on business needs.
• •Property operates year‑round.

Interpersonal Contacts

• •Works directly with the Guest Experience Manager, Guest Experience Supervisor, Guest Experience Attendants, and fellow F & B Attendants.
• •Collaborates with Housekeeping, Facilities, Night Audit, and Events teams.
• •Interacts daily with lodge guests and community visitors.

Secondary Function

• •Provide operational support to Events and Activities during high‑volume periods or staffing gaps.
• •Act as an escalation point for guest concerns when the Guest Experience Supervisor or Manager is unavailable.
• •Partner cross‑functionally to support efficient work‑order communication and guest issue resolution.
• •Assist with reinforcing guest service training and standards across the lodge.

Additional Expectations

• •Bring a fun, positive, and approachable attitude to every shift.
• •Maintain a visible, professional, and guest‑ready presence in public areas.
• •Treat all guests, teammates, vendors, and partners with respect and warmth.
• •Maintain a safety‑first mindset for guests, coworkers, and self.
• •Follow established procedures, service standards, and documentation guidelines.
• •Take pride in representing Trailhead Lodge and the local community.
• •Adapt to changing needs and willingly support other departments during peak periods or weather events.

Required Knowledge, Skills & Experience

• •High school diploma or GED required.
• •Prior F & B experience.
• •Outgoing personality with a genuine desire to host and help people.
• •Strong communication skills and confidence interacting with guests.
• •Ability to remain calm, friendly, and solution‑oriented in fast‑paced environments.

Technical & Computer Skills

• •Comfortable working in a fast‑paced, multi‑system environment while maintaining high levels of accuracy and guest confidentiality.
• •Ability to quickly learn and navigate guest‑facing technology platforms, including reservation systems, POS systems, and CRM tools.
• •Proficiency with hotel Property Management Systems (PMS) (e.g., Stay N Touch, Cloudbeds, Roommaster, Maestro, Mews, or similar systems).
• •Working knowledge of OTA and channel management platforms (e.g., SiteMinder or comparable systems).
• •Strong competency in Microsoft Office / Microsoft 365, including Outlook, Word, Excel, and Teams.

Physical Capabilities & Job Conditions

Ability to perform physical tasks as required to fulfill the scope and responsibilities of the position.

Certification Requirements and Compliance

• •Oregon Food Handler Card.
• •OLCC Alcohol Service Permit.
• •Maintain compliance with all applicable food safety, sanitation, and alcohol service regulations.

Minimum Experience Required

3 + years in a similar role.

Physical Demands:

• •The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Such accommodation requires an interactive discussion with the Human Resources Department before such accommodation can be made.
• •In addition to the specific conditions below, every position at Mt. Bachelor (Trailhead Lodge) requires the ability to shovel snow and walk on steep and uneven surfaces.

Current Hiring Range: $16.50-18.50/hr + Tips (DOE)

Minimum Age Requirement: 21+

Schedule: Full-Time

Come Work Where You Play!

Please be aware incomplete applications will not be accepted or reviewed. Mt. Bachelor is an Equal Opportunity Employer. Mt. Bachelor is committed to creating a quality work environment which makes full use of the talents and contributions of all employees without regard to race, color, religion, national origin or citizenship status, sex, gender identity or expression, pregnancy, sexual orientation, age, disability or military status.