F&B Supervisor

Description

Position Summary

Join the leadership team behind the exceptional dining and beverage experiences at Chinook Winds Casino Resort! As a Food & Beverage Supervisor, you will provide hands-on leadership and operational support across multiple Food & Beverage venues while ensuring exceptional guest service, regulatory compliance, and efficient daily operations. This role leads, by example, coaches and develops team members, promotes a culture of accountability and teamwork, and ensures every guest receives a memorable dining and entertainment experience in a fast-paced, high-volume casino environment.

Essential Functions

• •Lead daily Food & Beverage operations by providing visible floor leadership, coaching team members, and ensuring exceptional guest experiences across all assigned outlets.
• •Maintain a visible presence throughout service by assisting team members, anticipating operational needs, and ensuring smooth, efficient service during high-volume business periods.
• •Supervise, coach, and support Food & Beverage team members by providing direction, assigning work, monitoring performance, and ensuring operational expectations are consistently met.
• •Maintains effective communication within the team and attends meetings and training sessions when required.
• •Ensure compliance with all Chinook Winds Casino Resort policies and procedures, OLCC regulations, health department requirements, food safety standards, sanitation practices, and responsible alcohol service requirements.
• •Resolve guest concerns professionally and efficiently, utilizing service recovery techniques to create positive guest outcomes whenever possible.
• •Identify operational opportunities and recommend improvements to enhance efficiency, compliance, employee engagement, and the overall guest experience.
• •Maintain beverage inventory controls by monitoring product usage, minimizing waste, assist with completing inventories, maintaining established par levels, and coordinating liquor, beer, wine, and supply orders.
• •Monitors food and beverage quality, presentation, consistency, cleanliness, and service standards to ensure departmental expectations are consistently achieved.
• •Ensure all equipment, facilities, and work areas remain clean, organized, properly maintained, and compliant with health, safety, and operational standards.
• •Participates in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies and procedures.
• •Promote teamwork and open communication in a respectful, inclusive, and collaborative work environment.
• •Train, mentor, and develop employees to improve technical skills, guest service, operational knowledge, safety awareness, and regulatory compliance.
• •Complete performance evaluations, development plans, coaching documentation, and recognition efforts to promote employee engagement and professional growth.
• •Performs all duties in accordance with Chinook Winds Casino Resort guest service standards and all applicable policies and procedures.
• •Support department cost control initiatives through inventory management, waste reduction, labor efficiency, and adherence to purchasing and receiving procedures.
• •Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
• •Provides operational leadership, decision-making, and issue resolution in the absence of on-site management.
• •Maintains current knowledge of Chinook Winds Casino Resort promotions, entertainment, dining venues, events, and resort amenities to better assist guests.
• •Identify, address, and report unsafe, hazardous, or irregular conditions while promoting a safe working environment for guests and team members.
• •Contribute ideas to improve service, operational efficiency, and the overall guest experience.
• •Perform all other duties as assigned.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 21 OR OLDER

Competency Statements

• •Guest Focus – Ability to creates exceptional guest experiences by delivering responsive, professional, and consistent hospitality while leading others to do the same.
• •Compliance – Ability to consistently uphold regulatory requirements, company policies, food safety standards, responsible alcohol service practices, and operational procedures.
• •Guest Team Building- Ability to foster collaboration, trust, accountability, and teamwork.
• •Accuracy - Ability to deliver consistent beverage quality while maintaining attention to detail.
• •Multitask - Ability to successfully manage competing priorities in a fast-paced environment.
• •Communication Skills- Ability to communicate clearly, professionally, and effectively with guests, team members, and leadership both verbally and in writing.
• •Interpersonal - Ability to work collaboratively with a variety of personalities and individuals to ensure efficient operations and outstanding guest experiences.
• •Problem Solving – Ability to proactively identify operational challenges, resolve guest concerns, and make sound decisions in a fast-paced environment.
• •Leadership – Ability to motivate, coach, develop, and hold team members accountable while creating a positive and productive work environment.
• •Decision Making - Ability to exercise sound judgment while balancing guest satisfaction, regulatory compliance, operational efficiency, and company policies.
• •Organization – Ability to maintain operational consistency, documentation, inventories, schedules, and regulatory compliance while managing competing priorities.
• •Composure Under Pressure – Ability to remain calm, professional, and solution-focused during peak business periods and challenging guest situations.

Education

High School Diploma or GED.

Experience

• •Two years of experience in Food & Beverage, restaurant, hotel, casino, banquet, catering, or hospitality experience required.
• •Two years of supervisory experience in a high-volume Food & Beverage or hospitality environment required.
• •Previous casino, resort, hotel, or entertainment venue experience strongly preferred.

Computer Skills

Microsoft Office intermediate level including Word, Excel, and Outlook.

Point of Sales (POS) systems.

Certificates & Licenses

• •Must obtain a Siletz Tribal Gaming License.
• •Must have OLCC Alcohol Service permit by the start date.
• •Must have a Food Handlers Card within 30 days of start date.
• •Must obtain VIP (Visibly Intoxicated Person) Permit within 30 days of employment.

Other Requirements

• •Strong knowledge of restaurant and beverage operations, food safety, sanitation, and responsible alcohol service.
• •Working knowledge of inventory management, purchasing, labor management, scheduling, and cost control practices.
• •Ability to interpret and enforce company policies, operational procedures, and regulatory requirements.
• •Strong leadership, coaching, conflict resolution, and employee development skills.
• •Excellent organizational, communication, and interpersonal skills.
• •Ability to effectively manage multiple priorities while maintaining exceptional guest service standards.
• •Ability to work flexible schedules including evenings, weekends, holidays, and special events.

Physical Demands

• •Stand Constantly
• •Walk Constantly
• •Sit Occasionally
• •Handling/Fingering Constantly
• •Reach Outward Constantly
• •Reach Above Shoulder Occasionally
• •Climb Occasionally
• •Crawl Not Applicable
• •Squat or Kneel Occasionally
• •Bend Frequently

Lift/Carry

• •10 lbs or less Frequently
• •11-20 lbs Occasionally
• •21-50 lbs Occasionally
• •51-100 lbs Occasionally

Push/Pull

• •12 lbs or less Frequently
• •13-25 lbs Occasionally
• •26-40 lbs Occasionally
• •41-100 lbs Occasionally

Not Applicable- Activity is not applicable to this occupation.

Occasionally- Occupation requires this activity up to 33% of the time (0-2.5+ hours/day).

Frequently- Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hours/day).

Constantly- Occupation requires this activity more